Management Associate

Unibail-Rodamco Germany GmbH; Los Angeles (CA); On-site; USD 75,000 - 89,000; Full time

Job summary

Unibail-Rodamco-Westfield (URW) seeks a Management Associate to join onsite at Century City Mall. This entry-level management role supports driving operational success, assisting with onsite operational and marketing management, and partnering with the GM and teams to meet sales and traffic goals.

The position offers a base salary of $75,000–$89,000 plus discretionary annual bonus, with a focus on delivering customer journey excellence and a strong team culture.

Qualifications

• 2 years of experience in shopping center/retail/property/hospitality management.
• Knowledge and interest for real estate and/or retail development, leasing property management operations.
• BA or BS degree or equivalent

Responsibilities

• Support day-to-day operational excellence in accordance to established metrics and standards.
• Assist with onsite operational and marketing management of the shopping center.
• Collaborate with the General Manager and internal teams to drive sales and traffic goals.

Skills

Retail management experience

Education

B.A. or B.S. degree or equivalent

Job description

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no \"perfect\" candidate and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about URW and looking to learn and grow, then we look forward to reviewing your application!We are currently looking for our:Management Associate (On-site at Century City Mall)What we offerThe Management Associate (MA) is an entry level management role that supports driving operational success in the retail environment, assisting with onsite operational and marketing management of the shopping center. This role contributes to the total asset value creation working in partnership with the General Manager (GM) and other internal teams.ScopeSupport deliver of day-to-day operational excellence in accordance to established metrics and standards.Work in partnership with Facilities Management, Security and Risk Management teams/programs.Ensure optimal performance and full compliance with health, safety, labor and environmental regulations.Contract management as assigned.Manage corporate shopping center policies and procedures as related to front-of-house and back-of-house operations.Support execution of the Action Plan as defined in the 5-Year Business Plan.Implement plans driving and delivering on sales and traffic goals.Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center’s vision.Champion the center’s customer journey experience programing to standards excellence and develop a team culture of S.T.Y.L.E.Develops as an ambassador and representative of the shopping center supporting retailer engagement programs, local community/non-profit outreach, service providers partnershipsManage online retailer communication platform MallcommManagement of Concierge staff to enhance hospitality and service initiatives.Key Performance IndicatorsDriving Sales and TrafficDeliver Annual Business Action Plan and Marketing PlansCAM Budget AdherenceThe Customer Journey and S.T.Y.L.E. Mystery Shop ResultHealth & SafetyCore CompetenciesDrives for ResultsAction oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently.Effectively optimizes work processes and meets deadlines for project management initiatives.Ensures accountability of self to meet objectives and commitments.Thoughtful LeadershipBuilds strong customer relationships delivering customer-centric solutions.Effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.Balances and manages the interests of multiple stakeholders.People ManagementEffectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.Effectively conveys and communicates a clear understanding of the unique needs of different audiences.Self AttributesGains confidence and trust of others through honesty, integrity and authenticity.Demonstrates self-awareness while actively seeking new ways to grow and to be challenged.Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations.Situational adaptability in real time to match the shifting demands of different situations effectively.What We Are Looking For2 years of experience in shopping center/retail/property/hospitality management level roles.Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations.EducationB.A. or B.S. degree or equivalentCompensationExempt$75,000 – $89,000 + Discretionary Annual BonusWhat Is Important To UsUnibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully.Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.Join us in Creating Sustainable Places That Reinvent Being Together.