National Music Sales Specialist

West Music; Coralville (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

West Music seeks a National Sales Associate to handle inbound calls, emails, and chat, providing product information, quotes, and orders to schools and other customers. You will reference CRM data to manage leads and opportunities and collaborate with Customer Service to ensure positive outcomes.

The role emphasizes relationship selling, accurate data recording, and meeting sales targets while promoting current promotions and cross-sell opportunities. Training and growth are supported.

Qualifications

• 6–12 months sales experience in any product or service.
• Knowledge of elementary classroom instruments and materials.
• Familiarity with Windows PC applications and basic computer systems.
• Commitment to high-quality, professional customer service.
• Strong communication and active listening skills.
• Team player with ability to collaborate across departments.
• Driven to meet deadlines and achieve targets.
• Adaptable to a fast-paced environment and changing priorities.

Responsibilities

• Meet sales goals for the National division.
• Respond to calls, emails, faxes, and chats with product information and quotes.
• Process orders and update customer records accurately in the CRM.
• Leverage cross-sell and upsell opportunities to grow sales.
• Coordinate with Customer Service and other departments as needed.
• Assist with convention and workshop staffing when required.

Skills

Sales experience

Knowledge of elementary instruments

Windows/PC applications

Relationship selling

Communication

Team player

Results oriented

Adaptable

Job description

West Music seeks a National Sales Associate to handle inbound calls, emails, and chat, providing product information, quotes, and orders to schools and other customers. You will reference CRM data to manage leads and opportunities and collaborate with Customer Service to ensure positive outcomes.

The role emphasizes relationship selling, accurate data recording, and meeting sales targets while promoting current promotions and cross-sell opportunities. Training and growth are supported.