National Logistics Customer Service Specialist

STG Logistics; Dublin, Northern (OH, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

STG Logistics in Dublin, OH is seeking a National Customer Service Specialist to manage a dedicated portfolio of customers in our Transportation Customer Service division. You will ensure order fulfillment excellence, proactively resolve escalated service issues, and champion long-term customer success with a proactive, clear, customer-first approach.

You will be the primary contact for customers, coordinating with operations, tracking shipments, and communicating updates via phone, email, and

Qualifications

• High school diploma required; two years in related fields preferred.
• Experience in transportation, operations, or customer service preferred.
• Experience in customer-facing roles is desirable.
• Ability to learn multiple TMS systems quickly.

Responsibilities

• Coordinate orders, verify shipment details, and ensure timely pickups/deliveries.
• Track shipments and proactively communicate delays to customers.
• Investigate issues, coordinate with operations, and provide timely solutions.
• Handle changes to shipments such as reroutes and expedited delivery.
• Communicate with customers via phone, email, and web portal.
• Log interactions and support reporting with accurate records.
• Identify opportunities to maximize revenue per load.

Skills

Customer service

Interpersonal skills

Cross-functional teamwork

Communication skills

Adaptability

Education

High school diploma

Tools

TMS software

Job description

STG Logistics in Dublin, OH is seeking a National Customer Service Specialist to manage a dedicated portfolio of customers in our Transportation Customer Service division. You will ensure order fulfillment excellence, proactively resolve escalated service issues, and champion long-term customer success with a proactive, clear, customer-first approach.

You will be the primary contact for customers, coordinating with operations, tracking shipments, and communicating updates via phone, email, and