Customer Service Specialist

STG Logistics; Compton (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

STG Logistics is seeking a Customer Service Specialist to process orders, make changes, and escalate customer concerns as needed while providing product and service information.

This role ensures data entry accuracy and on-time shipping to meet customer requirements, coordinating with warehouse staff and customers to relay operational needs.

Qualifications

• 3 years of customer service experience preferred.
• Must be able to communicate effectively with customers, vendors, and employees.
• Ability to multitask, problem solve and prioritize work.
• Ability to work independently or as part of a team.
• Strong data entry skills and attention to detail required.
• Intermediate knowledge of Microsoft Office applications (Outlook, Excel, and Teams).

Responsibilities

• Handle day-to-day order processing for assigned accounts, including handling reworks as requested by the customer.
• Processes and monitors shipping and receiving transactions and documentation, including receipts, bills of lading, orders, and confirming freight shipments for specific customers to ensure timeliness and accuracy.
• Handles tight deadlines and changing priorities.
• Answer phone calls and respond to the shipping office window.
• Interface with customers to relay operational requirements to our warehouse staff.
• Responds to general customer service inquiries related to tracking & tracing.
• Serves as liaison between chain order and warehouse.
• Adheres to company policies, procedures, and work rules.
• Performs other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Data entry

Microsoft Office

Tools

Microsoft Office

Outlook

Excel

Teams

Job description

STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

Who We Are:

Our People Are The Difference. At STG, we're people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals.

Summary:

The Customer Service Specialist processes orders, makes changes to orders and escalates customer concerns as needed. This position provides product and service information and resolves queries. The Customer Service Specialist will ensure the accuracy of data entry and ensure all orders are shipped to meet customer requirements.

What You'll Do:

• Handle day-to-day order processing for assigned accounts, including handling reworks as requested by the customer
• Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, and confirming freight shipments for specific customers to ensure timeliness and accuracy
• Handles tight deadlines and changing priorities
• Answer phone calls and respond to the shipping office window
• Interface with customers to relay operational requirements to our warehouse staff
• Responds to general customer service inquiries related to tracking & tracing
• Serves as liaison between chain order and warehouse
• Adheres to company policies, procedures, and work rules
• Performs other duties as assigned

STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice.

What You'llBring:

• 3 years of customer service experience preferred
• Must be able to communicate effectively with customers, vendors, and employees
• Ability to multitask, problem solve andprioritize work
• Ability to work independently or as part of a team
• Strong data entry skillsand attention to detailarerequired
• Intermediate knowledge of Microsoft Office applications (Outlook, Excel, and Teams)

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

STG is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.