National Fire Protection Account Coordinator

Shambaugh & Son, L.P.; Fort Wayne, Indianapolis (IN, IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Shambaugh & Son L.P. is seeking an Account Coordinator for Fire Protection National Service Division. In this role you will support national account customers and branch operations by coordinating service activities, maintaining customer communication, and ensuring accurate documentation.

This position is critical to delivering exceptional customer service and operational excellence, requiring collaboration across Operations, Sales, and Accounting to resolve issues and drive service quality.

Qualifications

• 2+ years of experience in customer service, account coordination, or service administration.
• Strong organizational, communication, and problem‑solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary contact for assigned customers.
• Coordinate inspections, service requests, and follow-up activities.
• Monitor job status and communicate updates to customers and internal teams.
• Review service documentation for accuracy and completeness.
• Generate customer reports and assist with performance tracking.
• Support compliance, contract requirements, and process improvement initiatives.
• Collaborate with Operations, Sales, Accounting, and other departments to resolve customer needs.
• Other duties as assigned.

Skills

Customer service

Account coordination

Communication

Problem solving

Organization

Tools

Microsoft Office Suite

Excel

Outlook

Word

Teams

Job description

About Us

We are one of the largest mechanical, electrical, and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial, food processing, commercial, institutional, healthcare, pharmaceutical, and bio-fuel projects.

Job Summary

Shambaugh & Son L.P. is seeking an Account Coordinator for Fire Protection National Service Division. In this role you will be responsible for supporting national account customers and branch operations by coordinating service activities, maintaining customer communication, and ensuring accurate documentation. This role is critical to delivering exceptional customer service and operational excellence.

#shambaugh#LI-TS#LI-onsite

Essential Duties & Responsibilities

• Serve as a primary contact for assigned customers.
• Coordinate inspections, service requests, and follow-up activities.
• Monitor job status and communicate updates to customers and internal teams.
• Review service documentation for accuracy and completeness.
• Generate customer reports and assist with performance tracking.
• Support compliance, contract requirements, and process improvement initiatives.
• Collaborate with Operations, Sales, Accounting, and other departments to resolve customer needs.
• Other duties as assigned.

Qualifications

• 2+ years of experience in customer service, account coordination, or service administration.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in service, construction, fire protection, or facilities-related industries is preferred.
• Regular and reliable attendance, including the ability to work extended hours and weekends as required.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

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