Account Coordinator

EMCOR Group, Inc.; Fort Wayne (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Shambaugh & Son L.P. is seeking an Account Coordinator for the Fire Protection National Service Division. You will support national account customers and branch operations by coordinating service activities, maintaining clear communication, and ensuring accurate documentation.

This role is essential for delivering excellent customer service and operational excellence. The position is onsite in Fort Wayne, IN, with expectations to coordinate inspections, track jobs, and generate performance

Qualifications

• 2+ years in customer service, account coordination, or service administration.
• Strong organizational, communication, and problem‑solving skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience in service, construction, fire protection, or facilities‑related industries is preferred.
• Regular and reliable attendance, including extended hours and weekends as required.

Responsibilities

• Serve as a primary contact for assigned customers.
• Coordinate inspections, service requests, and follow-up activities.
• Monitor job status and communicate updates to customers and internal teams.
• Review service documentation for accuracy and completeness.
• Generate customer reports and assist with performance tracking.
• Support compliance, contract requirements, and process improvement initiatives.
• Collaborate with Operations, Sales, Accounting, and other departments to resolve customer needs.
• Other duties as assigned.

Skills

Strong organizational skills

Excellent communication

Problem-solving

MS Office proficiency

Multi-priority management

Facilities/services industry exp.

Tools

MS Office Suite

Job description

Job Summary

Shambaugh & Son L.P. is seeking an Account Coordinator for Fire Protection National Service Division. In this role you will be responsible for supporting national account customers and branch operations by coordinating service activities, maintaining customer communication, and ensuring accurate documentation. This role is critical to delivering exceptional customer service and operational excellence.

#shambaugh#LI-TS#LI-onsite

Essential Duties & Responsibilities

• Serve as a primary contact for assigned customers.
• Coordinate inspections, service requests, and follow-up activities.
• Monitor job status and communicate updates to customers and internal teams.
• Review service documentation for accuracy and completeness.
• Generate customer reports and assist with performance tracking.
• Support compliance, contract requirements, and process improvement initiatives.
• Collaborate with Operations, Sales, Accounting, and other departments to resolve customer needs.
• Other duties as assigned.

Qualifications

• 2+ years of experience in customer service, account coordination, or service administration.
• Strong organizational, communication, and problem‑solving skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience in service, construction, fire protection, or facilities‑related industries is preferred.
• Regular and reliable attendance, including the ability to work extended hours and weekends as required.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmitive Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.