Customer Service Representative | Technical Support

Charter Communications; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Charter Communications is seeking a Customer Service Representative to handle inbound calls in a fast-paced Spectrum environment. You will answer billing questions, update accounts, and resolve subscriber issues with professional, friendly service.

The role requires a high school diploma or equivalent and the ability to read, write, speak, and understand English. Flexible scheduling including nights, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent is required.
• Ability to read, write, speak and understand English.
• Experience or a willingness to work varied schedules including nights, weekends and holidays.

Responsibilities

• Handle inbound customer calls to address billing, account updates and service queries.
• Troubleshoot simple technical issues related to cable and video services.
• Navigate computer systems to document customer interactions.
• Provide friendly, professional service and strive for first-call resolution.
• Represent Charter Communications as the voice of Spectrum in a fast-paced call center.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Dependable

Professional

Solution-oriented

Results-driven

Resilient

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Resolving TV inquiries while creating best-in-class customer experiences
• Working in an open, friendly environment with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi-tasking, customer service
• Abilities: Dependable, professional, solution-oriented, results-driven, resilient

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.