National Field Service Director - Customer Experience Leader

Viking Range; Buford (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

Composition Brands is seeking a strategic Director of Field Service to lead our national service organization from Buford, GA. This high‑impact role develops service strategy, oversees field operations, and drives customer experience and profitability across a geographically dispersed network.

The role requires building Regional Service Managers, managing Authorized Service Companies and partners, and translating data insights into continuous improvements. Travel of 30–50% is expected.

Qualifications

• Bachelor's degree required with 10+ years in field service or related leadership.
• Strong technical and operational expertise supporting service‑intensive products.
• Proven ability to lead organizational change and communicate with executive leadership.

Responsibilities

• Lead and optimize a national service organization, developing Regional Service Managers and managing service partners.
• Elevate customer experience and business performance by leveraging data to improve service outcomes and profitability.
• Shape multi‑brand service strategies to enhance service quality, reduce cost‑to‑serve, and drive continuous improvement across the network.

Skills

Service leadership

Technical & people leadership

Data-driven insights

Education

Bachelor’s degree

Job description

Composition Brands is seeking a strategic Director of Field Service to lead our national service organization from Buford, GA. This high‑impact role develops service strategy, oversees field operations, and drives customer experience and profitability across a geographically dispersed network.

The role requires building Regional Service Managers, managing Authorized Service Companies and partners, and translating data insights into continuous improvements. Travel of 30–50% is expected.