National Field Engineer

Otis Elevator Co.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry leader is seeking a National Field Engineer to enhance service capabilities and support troubleshooting efforts. This role involves creating training materials, resolving complex technical challenges, and collaborating across operations to improve efficiency. With a commitment to safety, ethics, and quality, you will be part of a dynamic team that values innovation and continuous improvement. Join a diverse community that prioritizes people and offers growth opportunities through training and resources, making a significant impact in the elevator and escalator industry.

Benefits

Employee Scholar Program

Training Opportunities

Diverse Work Environment

Qualifications

• Expert knowledge of elevator systems and troubleshooting.
• 10+ years of experience in field engineering or similar roles.

Responsibilities

• Resolve complex technical challenges for tier 1 customers.
• Create training materials and deliver training for mechanics.

Skills

Troubleshooting

Technical Documentation

Training Delivery

Field Operations Knowledge

Mechanical Systems Understanding

Electrical Systems Understanding

Software Communication Architectures

Education

10+ years of field experience

Tools

Digital Applications

Service Tools

Job description

Date Posted: 2025-02-12

Country: United States of America

Location: OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a National Field Engineer, who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

The Otis Service Center is seeking a National Field Engineer specializing in service, troubleshooting and repair of Otis and non-Otis systems. The primary location of this position is the Otis Service Center in Bloomfield, CT. Remote locations within the United States will also be considered.

Essential Responsibilities:

• The successful candidate will demonstrate expert level knowledge on current production & legacy elevator systems, with a clear understanding of the interactions between various mechanical, electrical, software and communication architectures.
• They will be capable of resolving highly complex technical challenges in support of tier 1 customers in high pressure shutdown situations, in both remote and in-person environments.
• Intimately familiar with Otis systems, policies, and field processes in NAA, with an ability to articulate that knowledge by creating field technical documentation and training which supports scalable knowledge growth and improves field efficiency.
• Create curriculum and deliver training to support Otis mechanics and regional field engineers on troubleshooting and repair of Otis and non-Otis systems, utilizing various media such as videos, interactive training environments, and traditional classroom style training presentations. Design & build simulators for various systems and subsystems to support training programs.
• Maintain a professional network across Otis field operations in NAA and other country areas, collaborating to advance Otis service capability on all elevator systems.
• Identify improvement opportunities with Otis products or processes and work with all parts of the Otis organization to implement required changes, reducing cost of poor quality and callbacks.
• Source or design tools as needed to support the creation of troubleshooting and repair processes. Maintain catalog of legacy elevator and escalator tools.
• In partnership with engineering and DT resources, maintain & enhance digital applications & service tools to support service capability improvement.
• Adhere to and champion the Otis Absolutes of Safety, Ethics and Quality.

Qualifications:

• This position requires at least 10 years of direct field experience as a mechanic, adjuster, regional field engineer or similar job function.
• Up to 50% travel within the US & Canada.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest service portfolio.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects, and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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