National Field Dispatch Leader

Aqua America, Inc.; Pennsylvania; On-site; USD 80,000 - 105,000; Full time

Job summary

Aqua America, Inc. is hiring a National Dispatching Lead (Field Services) to oversee dispatching and electronic workforce management across service territories. The role focuses on coordinating field operations, improving efficiency, and providing operational metrics.

Strong Excel and MS Office skills, plus dispatch or field service experience, are essential for success. The position requires a high school diploma (degree preferred) with 3+ years in customer service or field service, and the

Qualifications

• High school graduate; degree preferred.
• 3+ years in customer service or field service.
• Experience in a dispatch environment is a plus.

Responsibilities

• Provide team leadership in dispatching and workforce management.
• Coordinate appointment scheduling, work orders, and account inquiries.
• Analyze field data and prepare operational reports to improve efficiencies.
• Adjust schedules for personnel and customers and handle emergencies.
• Ensure overnight auto-dispatch and timely same-day dispatching.

Skills

Dispatch experience

Excel

Customer service

Communication skills

PC literacy

Education

High school diploma

Tools

Workforce management software

Microsoft Office

Web-based data systems

Job description

Aqua America, Inc. is hiring a National Dispatching Lead (Field Services) to oversee dispatching and electronic workforce management across service territories. The role focuses on coordinating field operations, improving efficiency, and providing operational metrics.

Strong Excel and MS Office skills, plus dispatch or field service experience, are essential for success. The position requires a high school diploma (degree preferred) with 3+ years in customer service or field service, and the