National Director, Remote Customer Service

Young-Innovations; United States; Remoto; USD 140.000 - 200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full medical

Dental

Vision

401k

Parental leave

Paid holidays

PTO

Disability insurance

Employee assistance program

Descrizione del lavoro

You will join Young Innovations as the National Director, Customer Service, to build and lead a unified customer service function across multiple brands and markets. This hands-on leader balances centralized standards with local autonomy while driving a cohesive, AI-enabled service experience.

The role reports to the Chief Commercial Officer and partners with Marketing, Product, Sales, and Commercial Excellence to align CS priorities with business goals.

Competenze

• Bachelor's degree or equivalent experience required.
• 8+ years of progressive customer service leadership, multi-site and multi-brand experience preferred.
• Strong stakeholder management and influencing skills across senior leadership.
• Experience standardizing processes while allowing local autonomy is essential.
• Excellent written and verbal communication across all levels of the organization.

Mansioni

• Develop and implement a unified customer service strategy across brands and markets.
• Standardize KPIs and playbooks; ensure scalable, repeatable processes.
• Oversee technology selection and integration of CRM, ticketing, and communication platforms.
• Lead cross-functional teams and build leadership structures across locations and brands.

Conoscenze

Leadership

Stakeholder management

Project management

Communication

Problem solving

Bias for action

English communication

CRM

Excel

PowerPoint

Formazione

Bachelor's degree in Business or related field

Strumenti

CRM

Excel

PowerPoint

Descrizione del lavoro

You will join Young Innovations as the National Director, Customer Service, to build and lead a unified customer service function across multiple brands and markets. This hands-on leader balances centralized standards with local autonomy while driving a cohesive, AI-enabled service experience.

The role reports to the Chief Commercial Officer and partners with Marketing, Product, Sales, and Commercial Excellence to align CS priorities with business goals.