National Director of Operations & Quality Assurance

Foundation List; United States; Hybride; USD 100 000 - 115 000; Plein temps

Avantages offerts par ce poste

Medical premiums paid (employee)

Dental premiums paid (employee)

Vision premiums paid (employee)

Life insurance

Short/long-term disability insurance

401(k) with company match

Employee assistance program

Paid time off: vacation, sick time, 11

Résumé du poste

Friends of the Children seeks a National Director of Operations & Quality Assurance to provide strategic and operational leadership across the national network. The role oversees quality assurance, enterprise reporting, and network operations while coordinating vendor management, business continuity, and administrative best practices.

Based in Portland, OR with a hybrid schedule, the role requires strong data-driven decision-making, risk management, and the ability to translate strategy into

Qualifications

• Bachelor's degree in business administration, operations management, public administration, or related field.
• At least seven years of progressive operational leadership experience.
• Experience developing scalable systems and operational reporting.
• Nonprofit, grant-funded, or multi-site experience; federal grant compliance, facilities management, and certifications preferred.
• Strong leadership, communication, project management, and problem-solving skills.
• Ability to collaborate across teams, manage risk and compliance, and drive accountability.
• Onsite minimum three days per week at the National Center of Excellence in Portland, OR.

Responsabilités

• Lead and refine chapter quality assurance and monitoring processes.
• Maintain the chapter health dashboard and lead risk management.
• Develop and implement operational systems, processes, and standards across the network.
• Oversee quality assurance, grant compliance, monitoring, and corrective actions.
• Manage operational reporting, dashboards, and analytics for risk and progress tracking.
• Oversee vendor relationships, contracts, procurement, and facilities management.
• Collaborate with executive leadership and cross-functional teams to drive process improvements and organizational change.

Connaissances

Leadership

Project management

Communication

Problem solving

Data analytics

Risk management

Strategic planning

Formation

Bachelor's degree in business administration / operations management / public administration or related field

Description du poste

National Director of Operations & Quality Assurance

Friends of the Children

Portland, OR (hybrid)

The Moran Company [https://morancompany.com/] is pleased to partner with Friends of the Children to recruit the organization's first National Director of Operations & Quality Assurance.

Friends of the Children [https://friendsofthechildren.org/] is a national nonprofit with the mission to break the cycle of generational poverty. Friends of the Children empowers youth facing the greatest obstacles by pairing them with paid, professional mentors (called Friends). These Friends stay with each child from as early as age 4 through high school graduation - for 12+ years, no matter what. Friends work closely with youth and their families to build the academic, social-emotional, and life skills that help young people thrive, while also supporting their caregivers through a whole-family approach. Friends of the Children's successful model has grown from five to over 48 locations nationwide in the last ten years. The organization's impact is evident - a longitudinal study by the Harvard Business School Association of Oregon confirmed that for every $1 invested in Friends of the Children, the community benefits over $7 in saved social costs.

Friends of the Children values putting children first, building relationships on love, and committing to empowering youth, families, and colleagues to reach their full potential. Its team pursues goals relentlessly, with a disciplined, yet innovative approach. The National team supports a growing network of chapters across the country. Its new National Center of Excellence for Professional Youth Mentoring in Portland, OR, brings together National headquarters, the Portland chapter's team and programming, and serves as a hub for events, thought leadership, and research.

The National Director of Operations & Quality Assurance provides strategic and operational leadership to ensure Friends of the Children National and its network have the systems, processes, infrastructure, and organizational practices needed to operate effectively and efficiently. Reporting to the Chief Financial Officer and based in Portland, OR, this role oversees network quality assurance, enterprise reporting and analytics, network operations and support, vendor and contract management, business continuity, and administrative best practices, while providing support for risk management, facilities, and Human Resources. Working closely with the National Executive Team, the Director translates organizational strategy into scalable operational practices using operational and financial data to improve efficiency, accountability, risk management, and organizational performance across the National organization and network.

This newly created position offers the opportunity to turn information into actionable insights that strengthen chapter health and operational excellence across the network. Initial priorities include leading and refining the chapter quality assurance and monitoring process, maintaining the organization's chapter health dashboard, and leading risk management.

The Director will be a hands-on contributor who leads through relationships, sound judgment, and influence. Working primarily with the National team, the Director will coordinate cross-functional expertise and serve as a resource to chapter leaders on operational standards and best practices. This full-time, exempt position requires a minimum of three days per week onsite at the National Center of Excellence in Portland, OR, offering the opportunity to contribute to a national movement while staying connected to the daily work of an operating chapter.

The National Director of Operations & Quality Assurance will lead the development and implementation of operational systems, processes, and standards that promote efficiency, accountability, and consistency across the Friends of the Children network. This role oversees chapter quality assurance, grant compliance, monitoring, and corrective actions to ensure alignment with organizational standards and requirements. The Director will manage operational reporting, performance dashboards, and analytics to identify risks, track progress, and support data-driven decision-making. Key responsibilities include overseeing risk management, regulatory compliance, business continuity, workplace safety, and operational readiness for new locations. Working closely with executive leadership and cross-functional teams, the Director will drive process improvements, organizational change, and collaboration while supporting chapter leaders and administrative operations. The position also oversees vendor relationships, contracts, procurement, and facilities management to ensure cost-effective operations and organizational excellence.

The ideal candidate will possess a bachelor's degree in business administration, operations management, public administration, or a related field, along with at least seven years of progressive operational leadership experience. Qualified candidates should demonstrate expertise in developing scalable systems, operational reporting, data analytics, financial management, process improvement, and organizational change. Strong leadership, communication, project management, and problem-solving skills are essential, along with the ability to collaborate across teams, manage risk and compliance, and drive accountability. Experience in nonprofit, grant-funded, or multi-site organizations, federal grant compliance, facilities management, and operational excellence certifications is preferred, as is a strong commitment to Friends of the Children's mission and values.

The annual salary range for this position is $100,000 - $115,000. This is a full-time, hybrid position based in Portland, OR, with an expectation of working a minimum of three days per week onsite at the National Center of Excellence. Friends of the Children offers a generous benefits package, including paying 100% of employee medical premiums for two of its four health plans, employee dental and vision premiums, basic life insurance, and short- and long-term disability coverage.

• Friends of the Children offers a generous benefits package, including paying 100% of employee medical premiums for two of its four health plans, employee dental and vision premiums, basic life insurance, and short- and long-term disability coverage.
• Benefits also include a 401(k) plan with a company match of up to 4% of earnings contributed, flexible spending accounts, and an Employee Assistance Program.
• Paid time off includes three weeks of annual vacation during the first four years, with increases for length of service, two weeks of annual sick time, and 11 paid holidays, including three floating holidays; first-year vacation and sick time are prorated.
• Additional benefits include a portion of cell phone and/or internet reimbursement and up to $1,000 for employee development and wellness after the first year.