National Director of Operations

ABM US; Phoenix (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

ABM is seeking the National Director of Operations to set strategic direction and ensure operational excellence across a large national portfolio of fulfillment centers. This role balances executive strategy with hands-on execution to deliver scalable processes and consistent service.

You will lead enterprise-wide initiatives focused on growth, efficiency, and continuous improvement, build high-performing leadership teams, and foster a culture of accountability, safety, and customer-centricity.

Responsibilities

• Responsible for the strategic direction, operational excellence, and overall performance of a large national portfolio of fulfillment center operations.
• Balances executive-level strategy with operational execution, ensuring scalable processes, consistent service delivery, and exceptional client outcomes across all locations.
• Drives enterprise-wide initiatives focused on growth, efficiency, innovation, and continuous improvement while developing high-performing leadership teams and fostering a culture of accountability, safety, and customer-centricity.

Job description

The National Director of Operations is a senior leadership role responsible for the strategic direction, operational excellence, and overall performance of a large national portfolio of fulfillment center operations. This position balances executive-level strategy with operational execution, ensuring scalable processes, consistent service delivery, and exceptional client outcomes across all locations.

The role drives enterprise-wide initiatives focused on growth, efficiency, innovation, and continuous improvement while developing high-performing leadership teams and fostering a culture of accountability, safety, and customer-centricity.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, ABM Employee Benefits | Staff & Management