National Cyber Claim Advocacy and Operations Consultant

Marsh & McLennan Companies; Chattanooga (TN); Remote; USD 120,000 - 177,000; Full time

Job summary

An established industry player in insurance and risk management is seeking a skilled professional to enhance their cyber claims operations. This role offers the chance to analyze critical data, develop efficient processes, and advocate for clients while collaborating with various stakeholders. With remote work flexibility and generous benefits, this position is ideal for someone with a strong background in claims and a passion for operational excellence. Join a dynamic team where your expertise will directly impact the company's success and contribute to innovative solutions in the ever-evolving landscape of cyber insurance.

Benefits

Generous Time Off

Tuition Reimbursement

Professional Development Opportunities

Charitable Contribution Match

Stock Purchase Opportunities

Qualifications

• Substantial claims experience with strong knowledge of insurance carrier claims services.
• Bachelor’s degree required; law degree preferred.

Responsibilities

• Analyze data to support operational decision-making in cyber claims.
• Collaborate with carriers to enhance claim processes.

Skills

Claims Experience

Analytical Skills

Negotiation Skills

Attention to Detail

Interpersonal Skills

Education

Bachelor’s Degree in Related Field

Law Degree (J.D.)

Job description

Employer Industry: Insurance and Risk Management

Why consider this job opportunity:
- Salary up to $176,900
- Opportunity for performance-based incentives
- Generous time off, including personal and volunteering days
- Remote work flexibility
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs and stock purchase opportunities

What to Expect (Job Responsibilities):
- Analyze and interpret data to support operational decision-making and improve efficiencies within the cyber claims framework
- Collaborate with carriers to enhance claim processes and evaluate performance in claims handling
- Develop systems for collecting, analyzing, and reporting on claims data
- Facilitate communication among teams to ensure alignment on claim strategies and operational goals
- Provide guidance on complex cyber claims and act as a client advocate with carrier partners

What is Required (Qualifications):
- Substantial claims experience with strong knowledge of insurance carrier claims services
- Bachelor’s degree in a related field required; law degree preferred (J.D., AIC, ARM, CIC, or CRM, equivalent preferred)
- Strong technical knowledge of cyber lines of coverage and information technology systems
- Must be accessible outside of normal business hours for urgent issues
- Proven ability to manage multiple tasks and deadlines while maintaining attention to detail

How to Stand Out (Preferred Qualifications):
- P&C license or willingness to obtain
- Demonstrated strong analytical, negotiation, and influencing skills
- High sense of urgency and excellent interpersonal skills
- Experience in managing complex negotiations with insurers and vendors
- Familiarity with cyber incident trends and regulatory changes

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