National Complex Claims Leader

ISHE; Northern (KY); Hybrid; USD 105,000 - 175,000; Full time

Benefits offered by this job

Remote work with travel

Tuition reimbursement and professional

Health and welfare benefits

401K and retirement programs

Employee assistance programs

Job summary

Marsh McLennan Agency (MMA) seeks a National Complex Claims Leader to serve as a senior technical authority on high-exposure P&C claims, driving strategy and best practices across the organization. You will partner with national leadership and Marsh Risk to advocate for clients and govern complex claim outcomes.

You will help shape enterprise-wide protocols, manage data trends, and negotiate with insurers, while supporting retention and new business opportunities through expert claims advocacy.

Qualifications

• 10+ years of P&C insurance experience with a focus on claims, coverage, and/or litigation.
• Bachelor's degree required; JD strongly preferred; other advanced credentials or designations a plus.
• Deep expertise in coverage analysis and claims advocacy across multi-line, high-severity commercial P&C claims with significant financial and reputational exposure.
• Proven track record advocating on complex and disputed claims, including direct carrier negotiations and dispute resolution.
• Exceptional negotiation, communication, and stakeholder management skills.

Responsibilities

• Serve as a senior resource and technical authority on complex, high-exposure claims across the organization.
• Build and maintain relationships with national and regional leadership, industry vertical leaders, and Marsh Risk.
• Develop enterprise-wide protocols for identification, escalation, and resolution of complex claims; track outcomes and surface trends.
• Negotiate carrier claim handling guidelines and escalation procedures with insurers and wholesalers.
• Provide E&O expertise and guidance, partnering with the MMA Legal team to investigate and advocate on claims with potential E&O exposure.
• Support new business and renewal opportunities by presenting MMA's claims advocacy capabilities.
• Partner with regional teams to support client retention through expert navigation of complex claim situations.

Skills

Negotiation

Communication

Stakeholder management

Analytical thinking

Project management

Attention to detail

Self-motivation

Education

Bachelor's degree

Juris Doctor (JD)

Advanced credentials

Tools

Origami

Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as our National Complex Claims Leader at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

Reporting to the SVP, National Claims Director, you will serve as a senior resource and technical authority on complex and high-exposure claims, bringing deep expertise, strategic judgment, and a national perspective to drive resolution on complex, high-stakes commercial P&C claim situations across the organization. In this capacity, you will build and maintain strong relationships with national and regional leadership, industry vertical leaders, and Marsh Risk, ensuring MMA clients receive best-in-class advocacy at every level. You will actively participate in the national Claims COE, contributing to the standards, tools, and practices that elevate claims performance.

Additional responsibilities will include:

• Develop and implement enterprise-wide protocols for the identification, escalation, and resolution of complex claims; track outcomes and surface trends.
• Develop and manage a robust claims data tracking system to identify emerging challenges and inform proactive strategy.
• Negotiate carrier claim handling guidelines and escalation procedures with insurers and wholesalers.
• Build and maintain strong relationships across MMA, Marsh Risk/Marsh Claims Advocacy, wholesalers, and insurer claim executives to drive collaboration and client outcomes.
• Provide E&O expertise and guidance, partnering closely with the MMA Legal team to investigate and advocate on claims with potential E&O exposure.
• Support new business and renewal opportunities by presenting MMA's claims advocacy capabilities as a competitive differentiator.
• Partner with regional teams to support client retention through expert navigation of complex and challenging claim situations.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• 10+ years of P&C insurance experience with a strong focus on claims, coverage, and/or litigation.
• Bachelor's degree required; JD strongly preferred; other advanced credentials or designations a plus.
• Deep expertise in coverage analysis and claims advocacy across multi-line, high-severity commercial P&C claims with significant financial and reputational exposure.
• Proven track record advocating on complex and disputed claims, including direct carrier negotiations and dispute resolution.
• Exceptional negotiation, communication, and stakeholder management skills - able to include outcomes across clients, carriers, counsel, and internal teams.
• Strong analytical, project management, and organizational skills; self-motivated with sharp attention to detail.
• Active P&C license or willingness to obtain, as required.
• Previous experience with Origami preferred.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote work, but some travel is required
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $93,700 to $174,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: August 31, 2026

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