Site Manager

Opensity solutions; Louisville (KY); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Site Manager to oversee daily operations at a client site and ensure exceptional service. You will supervise staff, recruit and train team members, and coordinate workload to meet contractual hours while maintaining quality and efficiency.

Ideal candidates have supervisory experience in professional office services, strong communication skills, and the ability to lift 40 lbs or more. This full-time role offers competitive pay and benefits in Louisville, KY.

Qualifications

• Supervisory experience in a client service-oriented field preferred.
• Detail oriented with good attention to detail.
• Good verbal and written communication skills.
• Able to lift 40 lbs+ and handle packages.
• Able to lead a team in a professional manner.

Responsibilities

• Serve as the principal liaison between Opensity, the employees, and the Client.
• Supervise and delegate to the team to meet productivity goals and provide excellent client service.
• Identify opportunities to improve operation quality and efficiency.
• Recommend additional services to the client contact.
• Explain products, services, turnaround times, and schedules to the client.
• Recruit and interview candidates for site roles.
• Hire, train, supervise, and develop site personnel.
• Schedule staff to meet performance standards and avoid overtime.
• Assist with tracking productivity and monthly reporting for leadership and the client.

Skills

Supervisory experience

Client service

Microsoft Office

Attention to detail

Communication skills

Physical ability

Education

High School Diploma

Associates or Bachelors preferred

Tools

MS Word

Excel

Outlook

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at a client office. In this pivotal role you will provide various administrative support which will include copy, print, mail, hospitality, facilities and receptionist services. Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills.

Essential Job Responsibilities

• Serves as the principal liaison between Opensity, the employees, and the Client.


• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service.


• Continuously looks for opportunities to increase the quality and efficiency of the operation.


• Seeks opportunities to increase services and makes recommendations to the key contact.


• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client.


• Recruits and interviews potential Opensity candidates for available positions at the site.


• Hires, trains, supervises, evaluates and develops all personnel assigned to the site.


• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime.


• Assists Operations Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports.

Qualifications & Requirements

• High School Diploma; associates or bachelors degree preferred but not required.


• Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support.


• Detail oriented with good attention to detail.


• Good verbal and written communication skills.


• Strong initiative required; ability to work independently with minimal direct supervision.


• Ability to lead others in a professional manner.


• Working knowledge of Microsoft products including MS Word, Excel and Outlook.


• Ability to lift or move 40 lbs. or greater.


• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.


• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Compensation

• The Compensation range for this role is 50,000 USD - 56,000 USD per year and may be eligible for an annual bonus.


• Actual compensation within that range will be dependent on the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid Time Off (PTO)

Equal Opportunity and Diversity

Opesity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opesity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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