National Claims Trainer

plmrcareers; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Benefits

Stock incentives

401k with employer contributions

PTO & Holidays

Lifestyle Spending Allowance

Professional Development Assistance

Career Exploration Opportunities

Company events

Job summary

Palomar is hiring a National Claims Trainer to develop and deliver training across the organization, specializing in MPCI and private crop insurance products. You will lead instructor-led and digital training, build materials, and support licensing and regulatory requirements to raise the bar on claims handling.

You will collaborate with multiple departments, promote quality assurance, and drive process improvements while traveling as needed to cover Palomar’s crop footprint.

Qualifications

• 7+ years in training and development preferred; 5–10 years in crop insurance or related field highly preferred.
• Proven expertise in crop insurance products (MPCI, crop-hail, private products), underwriting, claims, and RMA regulations.
• Experience designing and leading scalable training programs for diverse audiences in national or large-scale corporate settings.
• Experience managing or mentoring a team of trainers or coordinating training across multiple locations.
• Willingness to travel throughout Palomar’s crop footprint.

Responsibilities

• Identify training needs for the Claims Department and recommend solutions.
• Create, develop and deliver training using presentations, video aids, PowerPoints, workflows, mentoring, and other materials.
• Create and maintain letters, forms and templates as needed.
• Promote consistency of claim handling and improve efficiency in processes.
• Collaborate with other claims team members and departments across the organization.
• Ensure timely completion of tasks and projects and maintain knowledge of procedures and regulations.
• Assist with quality assurance of claim audits as needed.
• Maintain high levels of customer service for internal and external clients and partners.
• Monitor adjuster licenses and assist with CE hours filings.

Skills

Training and development

Crop insurance

Underwriting

Claims regulations

Mentoring/trainers

Travel readiness

Education

Bachelor's degree

Job description

Why choose Palomar?

Palomar is a rapidly growing and innovative insurer focused on providing specialty insurance to residential and commercial customers.Palomar welcomes the best and brightest to our thriving team. Guided by an entrepreneurial spirit, Palomar is building a dynamic and diverse team.

Join a company built on a culture of agility, innovation and authenticity that delivers peace of mind and protection to individuals and businesses impacted by adversity.

Want to learn more about our exciting journey? https://ir.plmr.com/corporate-profile/default.aspx

We are Hiring!

Location: Remote

The Details:

The National Claims Trainer develops and delivers effective training programs to ensure consistent, compliant, and efficient claim handling across the organization. This role identifies departmental training needs, creates engaging materials, leads adjuster training for MPCI and private products, and supports licensing and regulatory requirements. Collaborating closely with internal teams, the manager promotes process improvements, quality assurance, and high standards of customer service while driving the overall goals of the claims department.

What will you do:

• Identify training needs for the Claims Department and recommend solutions.
• Create, develop and deliver training utilizing various written and verbal methods and materials including but not limited to presentations, video job aids, PowerPoints, workflows, coach, mentoring and other educational materials.
• Create and maintain letters, forms and templates as needed.
• Promote consistency of claim handling and recommend processes for greater efficiency and improved claim handling.
• Collaborate with other members of the claims department and other departments in the organization.
• Timely completion of assigned tasks and projects.
• Maintain knowledge and compliance of company procedures, claim related statutes and insurance regulations and other legal requirements.
• Assist with quality assurance of claim audits if needed.
• High level of customer service for internal and external clients and partners.
• Monitor and maintain adjuster licenses.
• Assist with filing CE hours with RMA and required State Departments.
• Execute high level communication and teamwork across all departments.
• Conduct and attend all adjuster system trainings in person and virtually for MPCI and private products.
• Compiling and creating all necessary training materials for all adjuster trainings for MPCI and private products.
• Contribute to the goals and objectives of the claims team and organization.
• Exemplify professional and ethical behavior.

What we are looking for:

• 7+ years of experience in training and development is preferred, with 5 – 10 years in crop insurance, agricultural insurance, or a related field, preferably with national or multi-regional scope is highly preferred.
• Bachelor's degree in a related field preferred
• Proven expertise in crop insurance products (MPCI, crop-hail, private products), underwriting, claims, and RMA regulations.
• Demonstrated success in designing and leading scalable training programs for diverse audiences in a national or large-scale corporate setting.
• Experience managing or mentoring a team of trainers or coordinating training across multiple locations is highly desirable.
• Must be able to travel throughout Palomar’s crop footprint.

We love people who want to:

• Build strong relationships through transparency, trust, and respect for each other.
• Work in an agile environment, with a resilient mindset to find creative solutions to challenges.
• Collaborate and celebrate diverse perspectives, promoting inclusivity and equality.
• Do the right thing with strong conviction and integrity.
• Be bold and innovative to help make an impact.
• Demonstrable track record of working autonomously and driving progress
• Be intellectually curious, think creatively, and pragmatic

If you thrive in a dynamic environment, and like working with happy, authentic, talented people, you'll enjoy a career with Palomar!

What will you get in return?

• Full Suite of Medical Benefits
• Long Term Financial Incentives – STOCK!
• 401k with 3.5% Automatic Fully Vested Employer Contributions
• Competitive PTO + Holiday Program
• Lifestyle Spending Allowance
• Professional Development Assistance
• Career Exploration Opportunities
• Regular company-wide social events (even virtually!)
• To learn more visit us at www.plmr.com

Diversity at Palomar

At Palomar, we are committed to diversity, equality and inclusion in all facets of the organization. We have built an open culture that celebrates the diversity of our workforce, while actively championing equality and inclusion practices that make us a company people want to work with and work for.

We believe that diversity, equality and inclusion yields greater organizational creativity and productivity, which helps us serve our customers and partners more effectively. Delivering on our diversity commitment returns greater value to our shareholders and ultimately makes a positive impact to the communities in which we do business and to the people who live in them.

#PalomarPride #Insurancejobs #hiring

Accommodations:

Palomar will consider reasonable accommodations to ensure a qualified applicant with a disability can be considered for the position. Palomar will also consider necessary modifications to the physical work environment, or to the way a job is usually performed, so an individual with a disability can perform the essential functions of the position. Additional accommodations will be considered that enable an employee with a disability to enjoy equal benefits and privileges of employment like those that are enjoyed by other employees without disabilities.

For more information about our company, visit us at www.plmr.com. Palomar is an Equal Opportunity Employer.

No phone calls or agency solicitation please.

CCPA Job Applicant:

Pay Range:

$90,000 - $120,000 + Bonus Potential & Participation in our Competitive Long-Term Incentive (LTI) Program.

The above pay range is for all US-based roles based on function and level, benchmarked against companies of similar size and scope. To be compliant with local legislation as well as provide greater transparency to candidates, we disclose salary ranges on all job postings regardless of the desired job location. We also offer a competitive annual discretionary bonus program and the opportunity for annual long-term incentive stock grants. In addition, we offer a highly competitive benefits package. Final offer amounts are determined by multiple factors, including candidate experience and qualifications, and may vary from the amounts listed above.