National Claims Trainer

Palomar; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Benefits

401k with employer contributions

PTO + Holidays

Professional Development Assistance

Social events

Job summary

Palomar seeks a National Claims Trainer to design, develop and deliver effective training programs for a diverse claims organization. You will identify training needs, create engaging content, and lead multi-location training for MPCI and private products, ensuring regulatory compliance and high-quality customer service.

The role requires collaboration with internal teams, ongoing process improvement, and the ability to travel across Palomar’s crop footprint to support licensing and CE hour

Qualifications

• 7+ years of experience in training and development preferred.
• 5–10 years in crop insurance, agricultural insurance, or related field preferred, national or multi-regional scope highly preferred.

Responsibilities

• Identify training needs for the Claims Department and recommend solutions.
• Create, develop and deliver training using written and verbal methods including presentations, video job aids, PowerPoints, workflows, coaching and mentoring.
• Create and maintain letters, forms and templates.
• Promote consistency of claim handling and improve efficiency.
• Collaborate with claims and other departments across the organization.
• Ensure timely completion of tasks and projects.
• Maintain knowledge of procedures, statutes and regulations; assist with QA of claim audits.
• Provide high level customer service and monitor adjuster licenses.

Skills

Training & development

Crop insurance

Education

Bachelor's degree in a related field

Job description

Palomar is a rapidly growing and innovative insurer focused on providing specialty insurance to residential and commercial customers.Palomar welcomes the best and brightest to our thriving team. Guided by an entrepreneurial spirit, Palomar is building a dynamic and diverse team.

Join a company built on a culture of agility, innovation and authenticity that delivers peace of mind and protection to individuals and businesses impacted by adversity.

The National Claims Trainer develops and delivers effective training programs to ensure consistent, compliant, and efficient claim handling across the organization. This role identifies departmental training needs, creates engaging materials, leads adjuster training for MPCI and private products, and supports licensing and regulatory requirements. Collaborating closely with internal teams, the manager promotes process improvements, quality assurance, and high standards of customer service while driving the overall goals of the claims department.

What will you do:

• Identify training needs for the Claims Department and recommend solutions.
• Create, develop and deliver training utilizing various written and verbal methods and materials including but not limited to presentations, video job aids, PowerPoints, workflows, coach, mentoring and other educational materials.
• Create and maintain letters, forms and templates as needed.
• Promote consistency of claim handling and recommend processes for greater efficiency and improved claim handling.
• Collaborate with other members of the claims department and other departments in the organization.
• Timely completion of assigned tasks and projects.
• Maintain knowledge and compliance of company procedures, claim related statutes and insurance regulations and other legal requirements.
• Assist with quality assurance of claim audits if needed.
• High level of customer service for internal and external clients and partners.
• Monitor and maintain adjuster licenses.
• Assist with filing CE hours with RMA and required State Departments.
• Execute high level communication and teamwork across all departments.
• Conduct and attend all adjuster system trainings in person and virtually for MPCI and private products.
• Compiling and creating all necessary training materials for all adjuster trainings for MPCI and private products.
• Contribute to the goals and objectives of the claims team and organization.
• Exemplify professional and ethical behavior.

What we are looking for:

• 7+ years of experience in training and development is preferred, with 5 – 10 years in crop insurance, agricultural insurance, or a related field, preferably with national or multi-regional scope is highly preferred.
• Bachelor's degree in a related field preferred
• Proven expertise in crop insurance products (MPCI, crop-hail, private products), underwriting, claims, and RMA regulations.
• Demonstrated success in designing and leading scalable training programs for diverse audiences in a national or large-scale corporate setting.
• Experience managing or mentoring a team of trainers or coordinating training across multiple locations is highly desirable.
• Must be able to travel throughout Palomar’s crop footprint.

We love people who want to:

• Build strong relationships through transparency, trust, and respect for each other.
• Work in an agile environment, with a resilient mindset to find creative solutions to challenges.
• Collaborate and celebrate diverse perspectives, promoting inclusivity and equality.
• Do the right thing with strong conviction and integrity.
• Be bold and innovative to help make an impact.
• Demonstrable track record of working autonomously and driving progress
• Be intellectually curious, think creatively, and pragmatic

If you thrive in a dynamic environment, and like working with happy, authentic, talented people, you'll enjoy a career with Palomar!

What will you get in return:

• Full Suite of Medical Benefits
• 401k with 3.5% Automatic Fully Vested Employer Contributions
• Competitive PTO + Holiday Program
• Professional Development Assistance
• Regular company-wide social events (even virtually!)

At Palomar, we are committed to diversity, equality and inclusion in all facets of the organization. We have built an open culture that celebrates the diversity of our workforce, while actively championing equality and inclusion practices that make us a company people want to work with and work for.

We believe that diversity, equality and inclusion yields greater organizational creativity and productivity, which helps us serve our customers and partners more effectively. Delivering on our diversity commitment returns greater value to our shareholders and ultimately makes a positive impact to the communities in which we do business and to the people who live in them.

#PalomarPride #Insurancejobs #hiring

Accommodations:

Palomar will consider reasonable accommodations to ensure a qualified applicant with a disability can be considered for the position. Palomar will also consider necessary modifications to the physical work environment, or to the way a job is usually performed, so an individual with a disability can perform the essential functions of the position. Additional accommodations will be considered that enable an employee with a disability to enjoy equal benefits and privileges of employment like those that are enjoyed by other employees without disabilities.

For more information about our company, visit us at www.plmr.com. Palomar is an Equal Opportunity Employer.

Pay Range:

$90,000 - $120,000 + Bonus Potential & Participation in our Competitive Long-Term Incentive (LTI) Program.

The above pay range is for all US-based roles based on function and level, benchmarked against companies of similar size and scope. To be compliant with local legislation as well as provide greater transparency to candidates, we disclose salary ranges on all job postings regardless of the desired job location. We also offer a competitive annual discretionary bonus program and the opportunity for annual long-term incentive stock grants. In addition, we offer a highly competitive benefits package. Final offer amounts are determined by multiple factors, including candidate experience and qualifications, and may vary from the amounts listed above.