National Business Support Specialist-Grand Rapids, MI

KEYENCE Corporation; Grand Rapids (MI); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401K match

PTO – 4 weeks

Career growth

Job summary

KEYENCE Corporation in Grand Rapids, MI is seeking a National Business Support Specialist to join our sales office network. This role coordinates events, supports sales and administrative functions, manages internal systems, and serves as a liaison between teams and clients.

The position requires strong organization, communication, and office-systems proficiency, with monthly travel to other KEYENCE offices. Base compensation plus annual bonus reflects performance and market norms.

Qualifications

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Willingness to travel monthly (1–2 overnight stays).
• Ability to lift up to 30 lbs and manage office deliveries.

Responsibilities

• Drive sales culture and support office development to create new business opportunities.
• Maintain a positive and productive office environment.
• Participate in and present during office meetings.
• Manage inbound customer calls and emails related to technical support.
• Coordinate and facilitate internal and external training events at customer sites.
• Organize office events, including the annual holiday party.
• Travel monthly to other Keyence offices (1–2 overnight stays) to support national initiatives.
• Research and share relevant local company news to support sales efforts.
• Maintain and update internal systems with customer and company data.
• Process internal customer requests efficiently and accurately.

Skills

Time management

Communication

Microsoft Office

Attention to detail

Physical stamina

Travel readiness

Customer service experience

Tools

Microsoft Office

Job description

Join KEYENCE as a National Business Support Specialist

Location: Sales Office – Grand Rapids, MI

Total Compensation (Base + Bonus): $60,081

As a National Business Support Specialist, you will play a vital role in ensuring the smooth operation of our sales offices nationwide. This service-oriented position supports both sales and administrative functions, helping to drive business success and enhance customer experience. You’ll coordinate events, manage internal systems, and serve as a key liaison between our teams and clients.

What You'll Do

• Drive sales culture and support office development to create new business opportunities.
• Maintain a positive and productive office environment.
• Participate in and present during office meetings.
• Manage inbound customer calls and emails related to technical support.
• Coordinate and facilitate internal and external training events at customer sites.
• Organize office events, including the annual holiday party.
• Travel monthly to other Keyence offices (1–2 overnight stays) to support national initiatives.
• Research and share relevant local company news to support sales efforts.
• Maintain and update internal systems with customer and company data.
• Process internal customer requests efficiently and accurately.

Qualifications

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• High attention to detail and accuracy.
• Ability to lift up to 30 lbs and manage office deliveries.
• Previous experience in customer service or sales support preferred.
• Willingness to travel monthly (1–2 overnight stays).

What We Offer

• Bonus Target: $13,391 annually (performance-based), paid quarterly
• Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
• Career Growth: Promote-from-within culture with base and bonus increases

Why KEYENCE?

• Recognized by Forbes as one of the World’s Most Innovative Companies
• A global leader in factory automation and quality assurance solutions
• Operating profit of over 40% for 25 consecutive years
• A culture that invests in your success from day one

KEYENCE is an at-will, Equal Opportunity Employer.