National Accounts Success Specialist

Distributor Operations, Inc.; Urbandale (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Interstate Batteries seeks a National Account Service Specialist to nurture relationships with Distributor Partners, commercial customers, and franchisees on a national level. You will act as SME for account support, resolve inquiries, and document program details to ensure high service standards.

You will collaborate across Distributor Group, Supply Chain, and Finance to address issues, monitor SLAs, and promote positive customer experiences through data-driven insights and cross-functional

Qualifications

• College degree or equivalent work experience.
• Minimum three years related experience.
• Proficient in MS Office applications.
• Strong analytical skills to execute root cause analysis.
• Creative problem-solving skills to drive continuous improvement.
• Excellent verbal and written communication skills.
• Detail oriented and able to prioritize with minimal supervision.
• Team player and self-starter who can work independently.

Responsibilities

• Develop a deep understanding of each assigned national account's program.
• Foster a dynamic partnership with each Account Manager to support customers’ program and service delivery expectations.
• Cultivate and maintain strong relationships with key stakeholders (Distributors, commercial customers, franchisees, national accounts).
• Serve as the primary point of contact for account inquiries, concerns, and escalations.
• Discern customer needs and objectives to provide efficient solutions and exceed expectations.
• Maintain account-specific notes documenting programs, deliverables, expectations, and requirements.
• Serve as SME on Account Support processes and collaborate with Distributor Group, Supply Chain, Finance, and other teams to resolve issues.

Skills

Account management

Relationship building

Customer service

MS Office

Analytical thinking

Problem solving

Communication

Detail oriented

Team player

Self-motivated

Education

College degree or equivalent

Tools

MS Office

Job description

Interstate Batteries seeks a National Account Service Specialist to nurture relationships with Distributor Partners, commercial customers, and franchisees on a national level. You will act as SME for account support, resolve inquiries, and document program details to ensure high service standards.

You will collaborate across Distributor Group, Supply Chain, and Finance to address issues, monitor SLAs, and promote positive customer experiences through data-driven insights and cross-functional