National Accounts Program Manager | Security Solutions

Securitas Technology Corporation

BLOOMINGTON (MN)

On-site

USD 75,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short/Long-Term Disability

Paid vacation & holidays

401K with 60% Match

Educational assistance

Employee discounts

Job summary

Securitas Technology Corporation in Bloomington, MN is seeking a Program Manager for National Accounts to oversee multi-geography enterprise programs with $15-$50 million annual potential. You will direct program planning, coordinate cross-functional teams, and ensure alignment with customer expectations across regions.

The role requires a strong track record in project management, strategic account leadership, and exceptional communication skills.

Qualifications

BS or Master’s Degree in Business, Engineering or Project Management or a Technical Discipline or equivalent work experience
Minimum 10 years progressively responsible experience in project management and/or project coordination for complex system integration or professional services programs
Successfully managed National / Global / Strategic Account relationships
Demonstrated success in delivering professional services such as consulting, system implementation, software support, or network design
Proven ability to lead teams, operate independently, and manage multiple projects simultaneously with strong attention to detail
Exceptional communication skills with a track record of building and maintaining strategic customer relationships, including national and global accounts
Highly organized, with strong multitasking capabilities and a service-oriented mindset
Highly competitive salary
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
Paid vacation, holiday and sick time
401K with 60% Match up to 6% of salary
Employee assistance programs (EAP)
Employee growth opportunities
Educational assistance
Wide variety of employee discounts on travel, equipment, and more!

Responsibilities

Support assigned National/Key Accounts by managing service performance, resolving technical issues, and ensuring customer satisfaction.
Assist with contract renewals, negotiations, and achieving account profitability goals.
Serve as a point of contact for customer concerns, ensuring timely and effective resolution.
Partner with Installation Managers and Directors to manage customer relationships, reporting, and performance improvement plans.
Ensure Installation Managers are aligned with customer needs and available to address issues promptly.
Conduct regular face-to-face meetings with Program Teams to review performance, projects, and strategic plans.
Coordinate with Sales, Service, and Field Support teams to align on account plans and performance metrics.
Engage with Account Teams not currently supported to explore future Electronic Security Program (ESP) opportunities.
Lead and support project planning, execution, and delivery within the Securitas Technology framework.
Ensure project plans meet company and customer standards, timelines, and budgets.
Monitor project performance and provide guidance to keep initiatives on track.
Collaborate with Logistics to ensure timely and quality installation readiness, including staging and kitting of orders.
Facilitate project kickoff meetings with customers to define schedules, responsibilities, deliverables, and acceptance criteria.
Develop and update best practices, processes, and support procedures.
Ensure project teams are trained and compliant with company policies and standards.
Provide leadership and decision-making support during project execution and conflict resolution.
Gather and act on formal customer feedback to continuously improve service quality.