Program Manager, Global Clients

Securitas Technology; Chicago (IL); On-site; USD 106,425 - 123,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Company Paid Disability

401K with 60% Match

Paid vacation and sick time

Educational Assistance

Growth opportunities

Job summary

A leading security solutions provider is seeking an experienced Project Manager to manage National Accounts, ensuring service performance and customer satisfaction. The ideal candidate possesses 10 years of project management experience in security integration and strong technical skills. Responsibilities include coordinating with various teams, monitoring project performance, and ensuring timely delivery. This full-time position offers comprehensive benefits and aims to enhance client relations and project success metrics.

Qualifications

• 10 years of Project Management experience in security integration or a related field.
• Past experience in delivering professional services such as consulting, software support, or installation.
• Demonstrated record of team management skills.

Responsibilities

• Provide support to National/Key account managing overall service/implementation account performance.
• Organize and lead regular face-to-face visits with assigned Program teams.
• Monitor performance and provide direction to ensure projects are on time and within scope.

Skills

Electronic Security Integration Experience

Project Management

Proficiency with MS Outlook, Word, and Excel

Excellent verbal and written communication skills

Strong technical skills

Education

HS Diploma/GED required

College degree in business or related field preferred

Job description

Securitas Technology, part of Securitas, is a world‑leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. With more than 13,000 colleagues in 40 countries focused daily on our purpose to help make your world a safer place, we are committed to delivering an unparalleled client experience. Our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Base Pay Range

$106,425.00/yr – $123,000.00/yr

Responsibilities

• Provide support to National/Key account (as assigned) managing overall service/implementation account performance, technical problem identification and resolution, and general customer service and satisfaction.
• Organize and lead regular face‑to‑face visits with assigned Program teams to discuss performance, projects, issues, and plans.
• Using internal systems, and interaction with field operations, assure appropriate resources are applied and scheduled.
• Interfaces daily with Management in Sales, Service, and Headquarter Field Support.
• Electronic Security Group to discuss future ESP growth and how we can assist and plan for future support.
• Review workload regularly to ensure team is right‑sized, plan resource requirements for future opportunities identified by the Account teams.
• Directly contact / interface with customers when required.
• Influence process excellence team to assist in delivery process development and revisions to meet current business environment.
• Create strategy and update project best practices/processes and support procedures/requirements.
• Provide support in achieving account profitability goals.
• Provide support of Installation Managers and Directors efforts in customer service relationship management involving National Account customer base with prompt, efficient, effective, and quality customer service and installation support through multiple service branches and/or multiple service areas.
• Provide and assist Installation Managers and Directors in providing necessary reporting, problem resolution, action plans and resource attainment to resolve performance issues.
• Forms and maintains databases where necessary of nationally provided commodities.
• Monitor performance and provide direction to ensure projects are on time, on budget and within scope unless out‑of‑scope issues identified.
• Create and maintain reporting dashboard to client, and present project, service and initiative conditions, weekly and monthly as well as regular business reviews, quarterly/annually.
• Interface and coordinate with Logistics as it relates to staging and/or kitting ESP orders for quality installation readiness regarding spoke orders.
• Meet on a regular basis to develop project plan with customer, including schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc.
• Ensures that the project team is trained on policy, standards, and procedures and those they are practiced in everyday project activities.

Minimum Qualifications

• Electronic Security Integration Experience.
• 10 years Project Management experience in security integration or a related field.
• Proficiency with MS Outlook, Word, and Excel.
• Understanding of construction processes and project flows in construction.
• Past experience in delivering professional services such as consulting, system implementation, software support, network design or installation, etc.
• Demonstrated record of team management skills.
• Successfully managed National Accounts.
• Excellent verbal and written customer communication skills.
• Strong technical skills and understanding of technology such as software, networking, and systems development.
• Very detailed and organized.

Education / Experience

• HS Diploma/GED required.
• College degree in business or related field preferred.
• Previous experience and familiarity with standard concepts, practices, and procedures within purchasing field preferred.

Benefits

• Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage.
• Company Paid Short Term and Long‑Term Disability.
• 401K with 60% Match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Educational Assistance.
• Exceptional growth opportunities.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Project Management and Information Technology

Industries

• Security and Investigations

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.