National Accounts Music Sales Coordinator

Conn Selmer, Inc; Fort Wayne (IN); On-site; USD 52,000 - 65,000; Full time

Job summary

Conn Selmer, Inc. in Fort Wayne, IN, seeks a National Accounts Coordinator to serve as the primary sales and customer service contact for strategic national dealer accounts, supporting the National Accounts Manager with orders, inquiries, and promotions.

The role emphasizes building strong dealer relationships, accurate order management in D365 and CRM, and coordination of pricing, promotions, and product launches across brass, woodwind, and percussion brands.

Qualifications

• Associate or Bachelor’s degree preferred.
• 2+ years of inside sales, customer service, account management, or related experience.
• Experience in music products industry or music retail is strongly preferred.
• Experience with school band and percussion instruments is a plus.
• Strong product knowledge across brass, woodwind, and percussion products.
• Excellent verbal and written communication skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with D365, CRM systems, or similar business software.

Responsibilities

• Serve as the primary day-to-day customer service contact for assigned national accounts.
• Enter, manage, and monitor customer orders with a high degree of accuracy.
• Respond promptly to customer inquiries and provide clear communication regarding product availability, backorders, ETAs, and allocations.
• Resolve order issues, returns, claims, and other customer service concerns.
• Maintain accurate account information, documentation, and activity within D365 and CRM systems.
• Coordinate pricing exceptions, promotions, and special programs in partnership with the National Accounts Manager and appropriate sales personnel.
• Develop strong working relationships with buyers, managers, and sales staff for assigned accounts.
• Respond to product questions and provide knowledgeable recommendations across Conn Selmer’s brass, woodwind, and percussion brands.
• Help drive awareness and recommendation of Conn Selmer products amongst assigned dealer accounts.
• Support new product launches, promotions, and other sales initiatives.
• Plan and coordinate monthly Conn Selmer product training in collaboration with Conn Selmer product management.
• Identify opportunities to improve product knowledge, sales engagement, and brand visibility within the account.
• Prepare account analyses, opportunity summaries, and other sales-support materials.
• Follow up on opportunities and action items resulting from dealer meetings, trade shows, and other account interactions.
• Monitor sales trends and proactively identify account opportunities, challenges, and risks.
• Provide timely information and insights to the National Accounts Manager to support account strategy and growth initiatives.
• Assist with special projects and programs designed to grow assigned national accounts.

Skills

Product knowledge across brass, woodw

Excellent verbal & written comms

Highly organized

Problem solving

Microsoft Excel

D365 / CRM systems

Education

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

D365

CRM systems

Job description

Conn Selmer, Inc. in Fort Wayne, IN, seeks a National Accounts Coordinator to serve as the primary sales and customer service contact for strategic national dealer accounts, supporting the National Accounts Manager with orders, inquiries, and promotions.

The role emphasizes building strong dealer relationships, accurate order management in D365 and CRM, and coordination of pricing, promotions, and product launches across brass, woodwind, and percussion brands.