National Accounts Manager – Self-Funded Health Plans

Cobalt Benefits Group LLC; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA contributions

401(k) with employer match

Paid holidays

Vacation and sick time

Tuition reimbursement

Volunteer day

Job summary

Cobalt Benefits Group LLC, Indianapolis, IN, seeks a Self-Funded TPA National Account Manager to oversee service delivery and daily relationship management for strategic clients with 1,000+ lives. You will partner with the National Accounts team to ensure timely responses, proactive client support, and escalations are resolved efficiently.

Role emphasizes responsiveness, root-cause analysis, and collaboration across claims, finance, and operations to drive operational excellence and client

Qualifications

• 5+ years of experience in account management, client services, or benefits administration.
• Strong knowledge of self-funded health plans, stop-loss processes, and claims resolution.
• Proven ability to manage high-volume, complex client relationships.
• Exceptional responsiveness and organizational skills with multiple priorities.
• Advanced proficiency in Microsoft Office Suite and CRM platforms.
• Ability to travel 20–30% for client meetings or onsite support.
• Collaborative and solution-oriented mindset with professional client communication.

Responsibilities

• Serve as the primary day-to-day contact for national account clients and brokers.
• Acknowledge client and broker emails within one business day with clear timelines.
• Partner with the National Account Executive to maintain strategic relationships.
• Provide proactive outreach on operational updates and claims activity.
• Monitor and manage claim escalations and high-touch service issues.
• Lead root cause analysis and ensure closure of recurring issues.
• Identify trends in claims or service activity and escalate patterns.
• Collaborate cross-functionally with Finance, Claims Ops, Reporting, and Stop-Loss.
• Work with HPAC to provide data insights for performance meetings.
• Review service materials and client deliverables for accuracy and compliance.
• Maintain Salesforce records of service activity and communications.

Skills

Account management

Client services

Benefits administration

High-volume relationships

MS Office

Salesforce

CRM platforms

Travel readiness

Tools

Salesforce

Microsoft Office

Job description

Cobalt Benefits Group LLC, Indianapolis, IN, seeks a Self-Funded TPA National Account Manager to oversee service delivery and daily relationship management for strategic clients with 1,000+ lives. You will partner with the National Accounts team to ensure timely responses, proactive client support, and escalations are resolved efficiently.

Role emphasizes responsiveness, root-cause analysis, and collaboration across claims, finance, and operations to drive operational excellence and client