National Accounts Customer Service Representative

Culligan International Company; Illinois; On-site; USD 40,000 - 52,000; Full time

Job summary

Culligan International Company is seeking a National Accounts Customer Service Representative to manage a defined national customer base end-to-end, including dispatch coordination, order and billing processing, dealer assignments, and case resolution across multiple systems.

The role emphasizes accuracy in data entry and cross-team communication, with responsibilities spanning Salesforce case management, invoicing via SAP/Ariba/Corrigo, and proactive follow-up on ETAs to ensure timely service

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 1+ year of account management or customer service experience.
• Basic proficiency in Salesforce preferred.
• Basic knowledge of SAP and Ariba systems preferred.
• Experience with invoice processing preferred.
• Familiarity with Microsoft Outlook and Excel.
• Familiarity with Automatic Call Distributor (ACD) environments.
• Accurate and efficient data entry skills.
• Strong written and verbal communication skills.
• Good time management and organizational abilities.
• Customer service-focused mindset.
• Attention to detail and follow-up abilities.

Responsibilities

• Owns cases from initiation through closure for assigned national account customers.
• Dispatch service requests to schedule salt deliveries.
• Accept and process work orders.
• Assign accounts to the appropriate Culligan dealer based on territory.
• Enter, update, and maintain accurate case information in Salesforce.
• Communicate requests via email and phone with internal teams, dealers, and customers.
• Follow up on ETAs and assigned tasks to ensure timely completion.
• Confirm work completion with dealers and customers.
• Close cases once all services, billing, and documentation are complete.
• Process billing in SAP, Ariba, and Corrigo systems.
• Ensure accurate invoicing and timely dealer payment.
• Assist with paper mail invoices and process accordingly.
• Provide assistance to Dealer Support Call Center Operations daily.
• Assist with administrative tasks related to national account servicing and case management.
• Maintain organized documentation to support audits and operational accuracy.

Skills

Customer service

Account management

Data entry

Time management

Communication

Organizational skills

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

SAP

Ariba

Corrigo

Microsoft Excel

Microsoft Outlook

Job description

Job Description

The National Accounts Customer Service Representative supports a defined national customer base by owning cases end-to-end within a single customer and system structure. This role is responsible for dispatch coordination, order and billing processing, dealer assignment, and case resolution while ensuring accuracy across multiple systems.

Responsibilities:

• Owns cases from initiation through closure for assigned national account customers on a high-volume basis.
• Dispatch service requests to schedule salt deliveries.
• Accept and process work orders in accordance with established procedures.
• Assign accounts to the appropriate Culligan dealer based on territory and service needs.
• Enter, update, and maintain accurate case information in Salesforce.
• Communicate requests via email and phone with internal teams, dealers, and customers.
• Proactively follow up on ETAs and assigned tasks to ensure timely completion.
• Confirm work completion with dealers and customers.
• Close cases once all services, billing, and documentation are complete.
• Process billing in SAP, Ariba, and Corrigo systems.
• Ensure accurate invoicing and timely dealer payment.
• Assist with paper mail invoices and process accordingly if not already completed in system.
• Provide assistance to Dealer Support Call Center Operations on a daily basis and more as needed.
• Assist with administrative tasks related to national account servicing and case management.
• Maintain organized documentation to support audits and operational accuracy.
• Perform other tasks as needed.

Requirements:

• High School Diploma required, Bachelor's degree preferred.
• 1+ year of experience of account management or customer service experience.
• Basic proficiency in Salesforce preferred.
• Basic knowledge of SAP and Ariba systems preferred.
• Experience working with invoice processing preferred.
• Familiarity with Microsoft Outlook and Excel.
• Familiarity with Automatic Call Distributor (ACD) environments.
• Accurate and efficient data entry skills.
• Skilled in written and verbal communication skills.
• Effective time management and organizational abilities.
• Customer service-focused mindset.
• Attention to detail in case, billing, and system management.
• Basic problem-solving skills with the ability to elevate when appropriate.
• Ability to manage multiple tasks while maintaining accuracy and follow-up.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

• Resourcefulness
• Customer Focus
• Team Player
• Passion
• Integrity
• Analysis Skills
• Communication
• Organization/Planning
• Initiative

Target Salary Range: $40,000 - 52,000 per year, paid hourly. Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k).