National Accounts Coordinator

Kärcher; Aurora (CO); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plan

Paid Holidays

Flexible PTO

HSA, FSA and 401K matching

Disability insurance

Job summary

Kärcher in Colorado is seeking a National Accounts Coordinator to serve as the primary contact and brand ambassador for our hospitality clients, including Major Cruise Lines, Gaming/Casinos, and Global Hotel Chains. You will connect client needs with our National Account Managers to drive growth.

This role focuses on white-glove service, CRM management, coordinating demos, and helping achieve the $32m AOP target for Hospitality.

Qualifications

• 3+ years in Account Coordinator, Sales Coordinator, or customer-facing hospitality role.
• White-glove service mindset and ability to speak hotel GM/procurement language.
• Familiarity with SAP or similar ERP for complex account hierarchies.

Responsibilities

• Serve as dedicated concierge for hospitality accounts and maintain client files.
• Receive requests for cleaning materials or machinery and recommend Kärcher solutions.
• Understand cruise ship turnarounds, casino environments, and high-traffic hotels.
• Prepare account briefings for Sales Managers prior to property demos.
• Drive business within National and Key Accounts to help hit the $32m AOP target.

Skills

Account coordination

Hospitality experience

White glove service

Time management

Organizational skills

Customer-facing

Education

Bachelor’s in Business Administration/Marketing or related field

High School Diploma + 5+ years experience

Tools

SAP

Job description

Salary Range: $62,000 - $72,000 DOE including bonus opportunity

The deadline to submit applications is initially set for Monday, August 31, 2026. However, the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained.

As the National Accounts Coordinator, you will be the primary point of contact and brand ambassador for our most prestigious hospitality clients, including Major Cruise Lines, Gaming/Casinos, Global Hotel Chains, property management groups and Hospitality Agents. Your mission is to build such a high level of trust and reputation that when a facility needs new cleaning technology or supplies, you are their first call. You will act as the vital link between the client’s needs and our National Account Managers and Business Development Managers, ensuring that every lead is promptly and thoroughly responded to. This is not a cold-calling sales role. It is a Relationship Management powerhouse position. You are the face of the company for some of the biggest names in global travel and leisure, playing a critical role in our national growth strategy.

This Is How You WOW

• Serve as the dedicated "concierge" for hospitality accounts and their individual properties, maintaining client files and updating CRM systems.
• Receive incoming requests for new cleaning materials or machinery, recommending the best Kärcher solution for the cleaning need.
• Maintain a deep understanding of the unique requirements for cruise ship turnarounds, 24/7 casino environments, and high-traffic hotels.
• Assist Sales Managers by preparing account briefings, ensuring they have the necessary background info on a property before arriving for a demo.
• Drive business within National and Key Accounts to help achieve the $32m AOP target for Hospitality by making outbound calls to generate revenue.

It would be WOW if you would bring this in

• 3+ years of proven work experience as an Account Coordinator, Sales Coordinator, or in a customer-facing hospitality environment.
• High-level "white glove" service skills, with the ability to speak the language of hotel GMs and procurement officers.
• Proficiency in SAP (or a similar ERP), which is essential for maintaining complex account hierarchies.
• Strong organizational and time-management skills with the ability to handle multiple projects simultaneously.
• A Bachelor's degree in Business Administration, Marketing, or a related field (High School Diploma accepted with 5+ years of relevant experience).

Our Kärcher WOW-package

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HSA, FSA and 401K matching plans
• Paid sick time, as well as short- and long-term disability insurance