National Accounts Client Success Lead

Abbott Laboratories; Richmond (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott Laboratories in the United States is hiring a National Account Support Specialist to manage and grow client relationships with a service-oriented approach. You will act as the primary liaison between Abbott and its client base, ensuring timely and accurate handling of daily tasks from internal and external customers.

You will train clients on offerings, supervise billing and reporting, and identify opportunities to help clients succeed.

Qualifications

• High School Diploma or GED required.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong verbal, written and interpersonal communication skills.
• Excellent organizational and time management to balance priorities.
• Self-motivated and able to work independently and meet deadlines.
• Customer-focused mindset with commitment to service excellence.

Responsibilities

• Address client needs with strong customer service.
• Train clients on system offerings, releases and reporting packages.
• Monitor operations, billing and reporting for alignment with expectations.
• Identify opportunities to assist clients in their successes.
• Lead or participate in special projects as needed.
• Meet productivity, quality and attendance metrics.

Skills

Communication skills

Organizational skills

Time management

Independent work

Customer service mindset

MS Office Suite

Education

High School Diploma or GED

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Abbott Laboratories in the United States is hiring a National Account Support Specialist to manage and grow client relationships with a service-oriented approach. You will act as the primary liaison between Abbott and its client base, ensuring timely and accurate handling of daily tasks from internal and external customers.

You will train clients on offerings, supervise billing and reporting, and identify opportunities to help clients succeed.