National Account Support Specialist

Abbott Laboratories; Richmond (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott Laboratories in the United States is hiring a National Account Support Specialist to manage and grow client relationships with a service-oriented approach. You will act as the primary liaison between Abbott and its client base, ensuring timely and accurate handling of daily tasks from internal and external customers.

You will train clients on offerings, supervise billing and reporting, and identify opportunities to help clients succeed.

Qualifications

• High School Diploma or GED required.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong verbal, written and interpersonal communication skills.
• Excellent organizational and time management to balance priorities.
• Self-motivated and able to work independently and meet deadlines.
• Customer-focused mindset with commitment to service excellence.

Responsibilities

• Address client needs with strong customer service.
• Train clients on system offerings, releases and reporting packages.
• Monitor operations, billing and reporting for alignment with expectations.
• Identify opportunities to assist clients in their successes.
• Lead or participate in special projects as needed.
• Meet productivity, quality and attendance metrics.

Skills

Communication skills

Organizational skills

Time management

Independent work

Customer service mindset

MS Office Suite

Education

High School Diploma or GED

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

National Account Support Specialist

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The National Account Support Specialist will develop and maintain existing and new client relationships through an exceptional customer focused attitude. The Specialist is the primary liaison between Abbott and its client base. Ensuring that all daily tasks coming from internal and external customers are handled in a timely and accurate manner is a critical part of the role. While also being available to lead and facilitate special projects based on client needs. The National Account Support Specialist must adhere to deadlines, be willing to learn new tasks, be able to successfully interact with partners and clients, and balance multiple projects.

What You’ll Work On

• Address client needs as they occur; while demonstrating a strong sense of customer service.
• Train clients on system offerings, new product releases and reporting packages.
• Monitor program operations, billing and reporting to confirm alignment with customer expectations.
• Work proactively to identify opportunities for Abbott to better assist clients in their successes.
• Identify and implement strategies that achieve organizational goals.
• Train/update clients on new technology, product offerings and pricing of those products.
• Provide solutions to clients/partners that promote growth and stability.
• Meet and maintain productivity, quality and attendance performance metrics.
• Assist with special projects as needed and assigned.

Required Qualifications

• High School Diploma / GED
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Strong verbal, written, and interpersonal communication skills
• Exceptional organizational and time management skills with the ability to manage competing priorities
• Self-motivated with the ability to work independently and meet deadlines
• Customer-focused mindset with a commitment to delivering excellent service

Preferred Qualifications

• Bachelor's degree from an accredited college or university, or equivalent combination of education and relevant work experience
• Experience working in a corporate, professional, or fast-paced business environment
• Familiarity with regulated, compliance-driven environments, including healthcare or laboratory operations

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is $20.50 – $41.00 per hour. In specific locations, the pay range may vary from the range posted.