National Account Support Specialist

Abbott; Richmond (VA); On-site; USD 43,000 - 85,000; Full time

Job summary

Abbott is seeking a National Account Support Specialist in Richmond, VA. You will develop and maintain client relationships as the primary Abbott liaison, ensuring timely and accurate handling of tasks from internal and external customers.

Responsibilities include training clients on offerings and reporting, monitoring billing and reporting, and identifying opportunities to support client success while balancing multiple projects.

Qualifications

• High School Diploma or GED required.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong verbal, written, and interpersonal communication skills.
• Excellent organizational and time-management abilities; ability to manage competing priorities.
• Self-motivated and able to work independently and meet deadlines.
• Customer-focused mindset with commitment to service excellence.

Responsibilities

• Address client needs with a strong focus on customer service.
• Train clients on system offerings, new releases, and reporting packages.
• Monitor program operations, billing and reporting to ensure alignment with expectations.
• Identify opportunities to better assist clients and support their success.
• Lead and support special projects based on client needs and deadlines.
• Meet productivity, quality, and attendance metrics.
• Assist with additional projects as needed.

Skills

Microsoft Office

Communication skills

Time management

Customer service

Independent work

Education

High School Diploma / GED

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

_ National Account Support Specialist _

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The National Account Support Specialist will develop and maintain existing and new client relationships through an exceptional customer focused attitude. The Specialist is the primary liaison between Abbott and its client base. Ensuring that all daily tasks coming from internal and external customers are handled in a timely and accurate manner is a critical part of the role. While also being available to lead and facilitate special projects based on client needs. The National Account Support Specialist must adhere to deadlines, be willing to learn new tasks, be able to successfully interact with partners and clients, and balance multiple projects.

What You’ll Work On

• Address client needs as they occur; while demonstrating a strong sense of customer service.
• Train clients on system offerings, new product releases and reporting packages.
• Monitor program operations, billing and reporting to confirm alignment with customer expectations.
• Work proactively to identify opportunities for Abbott to better assist clients in their successes.
• Identify and implement strategies that achieve organizational goals.
• Train/update clients on new technology, product offerings and pricing of those products.
• Provide solutions to clients/partners that promote growth and stability.
• Meet and maintain productivity, quality and attendance performance metrics.
• Assist with special projects as needed and assigned.

Required Qualifications

• High School Diploma / GED
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Strong verbal, written, and interpersonal communication skills
• Exceptional organizational and time management skills with the ability to manage competing priorities
• Self-motivated with the ability to work independently and meet deadlines
• Customer-focused mindset with a commitment to delivering excellent service

Preferred Qualifications

• Bachelor’s degree from an accredited college or university, or equivalent combination of education and relevant work experience
• Experience working in a corporate, professional, or fast-paced business environment
• Familiarity with regulated, compliance-driven environments, including healthcare or laboratory operations

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is

$20.50 – $41.00/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

TOX ARDx Toxicology

LOCATION:

United States > Richmond : 9201 Arboretum Parkway

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf