National Account Representative

Pimlico Plumbers Limited; Town of Texas (WI); Remote; USD 45,000 - 60,000; Full time

Job summary

A dynamic company is seeking a National Account Representative to join the Junk King team. This fully remote position focuses on enhancing customer relationships and requires strong communication and organization skills. Ideal candidates will have a high school diploma and experience in customer service. This role offers an opportunity to grow within a well-established network of home service brands dedicated to quality and service.

Benefits

Medical benefits

Dental benefits

Flexible work schedule

Qualifications

• 1+ years of working experience in customer service or a related field preferred.
• Basic knowledge of Microsoft Office Suite required.
• Ability to work 5 days a week with weekend availability.

Responsibilities

• Collaborate with Team Members to provide excellent customer care.
• Ensure timely and successful delivery of projects.
• Handle inbound phone calls and monitor emails.

Skills

Customer service skills

Strong customer service abilities

Proficiency in Microsoft Word and Excel

Effective communication skills

Proficient in Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

National Account Representative page is loaded

National Account Representative

Apply locations Remote USA time type Full time posted on Posted 2 Days Ago job requisition id JR0002940

National Accounts Representative

Are you looking for a place where you can bring your connection?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a National Accounts Representative on the Junk King team, a typical day for you will include:

• Collaborate with Team Members:Work together to provide excellent customer care and identify growth opportunities.

• Professionalism and Discipline:Maintain a high level of professionalism and discipline when interacting with both external and internal customers.

• Project Delivery:Ensure timely and successful delivery of projects, consistently meeting due dates.

• Inbound Communication:Answer inbound phone calls and monitor inbound emails from customers and franchisees.

• Work Queue Management:Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift.

• Outbound Calling:Proactively make outbound calls to set customer appointments.

• Team Assistance:Assist other teams within the Call Center as assigned.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience: 1+ years of working experience in customer service or a related field is preferred. Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required.

• Skills:

  • Customer service skills

  • Strong customer service abilities

  • Proficiency in Microsoft Word and Excel

  • Familiarity with Windows OS

  • Effective communication skills

  • Proficient in Spanish (reading, writing, and speaking)

  • Sense of humor

• Education: High School Diploma or equivalent required.

• Schedule / in-office requirements: This is a fully remote position. Must be able to work 5 days a week with availability to work weekend days.

• Equipment: Must provide your own personal computer and hardwire internet connection (no Macs).

Bring your goals and be enabled to reach them.

• Schedule: Works 5 days a week with availability to work on weekends.

• Benefits: Medical, Dental, etc.

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

JUK Junk King

About Us

Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company.

Neighborly’s Family of Home Service Brands: