National Account Manager, SHI

ACCO Brands; Lake Zurich (IL); Remote; USD 100,000 - 126,000; Full time

Benefits offered by this job

Medical, prescription, dental, and/or–

401(k) with 4% match

Paid time off

Parental leave

Life and disability benefits

Insurance options

Employee assistance programs

Job summary

ACCO Brands seeks a National Account Manager, SHI (NAM) to oversee a key national technology account. You will drive revenue growth, manage senior executives, and coordinate cross-functional teams to deliver tailored solutions.

You will build enduring client relationships, lead contract negotiations, and stay ahead of market trends to anticipate client needs and opportunities. This role suits a strategic, metrics-driven professional with strong communication skills.

Qualifications

• Education: Bachelor’s degree in Business, Technology, Marketing, or related field. MBA or relevant advanced degree is a plus.
• Experience: 7+ years in channel account management, sales, or business development in technology.
• Industry knowledge: deep understanding of technology solutions and translating tech concepts to business value.

Responsibilities

• Oversee and manage key national account (SHI) relationships.
• Lead sales efforts for assigned national accounts and drive revenue growth.
• Develop strategic account plans aligned with client objectives and company goals.
• Coordinate with cross-functional teams to deliver technology solutions.
• Lead contract negotiations and renewals with major accounts.
• Provide market insights to anticipate client needs and opportunities.
• Act as customer advocate to improve product/service offerings.

Skills

Strategic thinking

Negotiation & contract management

Presentation & communication

Customer relationship management

Technical aptitude

Data-driven sales & account management

Salesforce / CRM proficiency

Education

Bachelor’s degree in Business / Tech / Marketing

MBA or related advanced degree

Job description

Together, as part of the ACCO Brands, EPOS and Kensington share a commitment to developing innovative solutions that help people work with more productivity, learn with more confidence and play with more enjoyment.. We foster an entrepreneurial and collaborative culture that encourages creativity, continuous learning, and the open exchange of ideas. We empower our employees to think boldly, share their perspectives, and make a meaningful impact.

Job Summary

The National Account Manager, SHI (NAM) will be responsible for overseeing and managing key national account (SHI) within the technology sector. This role involves building and maintaining strong, long-term relationships with clients, driving revenue growth, and ensuring client satisfaction by delivering tailored technology solutions. The NAM will serve as a strategic partner to clients, providing industry insights, managing large-scale contracts, owning partner management and sales relationships at SHI, and coordinating with internal teams to deliver solutions that meet client needs.

Responsibilities

• Account Management & Relationship Building

• Serve as the primary point of contact for SHI building and nurturing long-term client relationships.
• Understand client business goals and challenges, offering tailored technology solutions that drive value and growth.
• Foster strong relationships at multiple levels of the organization (executives, technical teams, procurement) to ensure alignment and maximize opportunities.

• Sales & Revenue Growth

• Lead the sales efforts for assigned national accounts, identifying new business opportunities and driving revenue growth.
• Develop and execute strategic account plans that align with both the client’s objectives and the company’s goals.
• Achieve or exceed sales targets and KPIs by identifying opportunities for upselling, cross-selling, and expanding product offerings.

• Solution Delivery & Project Coordination

• Work closely with cross-functional teams (sales engineering, product management, marketing) to ensure successful implementation of technology solutions.
• Monitor the progress of projects to ensure timely delivery and client satisfaction.
• Provide thought leadership and guidance to clients in selecting the best technology solutions for their needs.

• Contract Negotiations & Renewals

• Lead contract negotiations and renewals with key national accounts, ensuring terms are favorable and aligned with company objectives.
• Manage the full contract lifecycle, from initial discussions to final agreement, including pricing and terms.

• Market & Industry Insights

• Stay updated on technology trends, market conditions, and competitor offerings to provide insights and recommendations to clients.
• Use market intelligence to anticipate client needs and proactively offer solutions.

• Customer Advocacy

• Act as the voice of the customer internally, ensuring that client feedback is incorporated into product/service offerings and improving overall client experience.
• Manage client escalations and resolve issues quickly, maintaining high satisfaction levels.

• Reporting & Analysis

• Prepare regular reports on account performance, sales pipeline, and forecasts for management review.
• Analyze sales data and trends to optimize strategies and improve account performance.

Qualifications

• Education: Bachelor’s degree in Business, Technology, Marketing, or related field. MBA or relevant advanced degree is a plus.

• Experience: 7+ years of experience in channel account management with SHI, sales, or business development, preferably in the technology sector.

• Industry Knowledge: Deep understanding of technology solutions (e.g., cloud computing, software, IT infrastructure, cybersecurity) and the ability to translate technical concepts to business value.

• Sales Expertise: Proven track record of managing large, complex accounts and consistently meeting or exceeding sales targets.

• Client Focused: Strong interpersonal and communication skills with the ability to engage senior-level executives and decision-makers.

• Problem Solving: Excellent analytical and problem-solving skills, with a strategic mindset and ability to manage multiple priorities simultaneously.

• Leadership: Ability to lead cross-functional teams, collaborate with different departments, and drive results across multiple stakeholders.

• Key Skills

• Strategic thinking and planning
• Strong negotiation and contract management skills
• Excellent presentation and communication abilities
• Ability to build and maintain strong client relationships
• Technical aptitude and understanding of technology products/services
• Data-driven approach to sales and account management
• CRM software proficiency (e.g., Salesforce)

• Location: Preferrably Texas or New Jersey.

Salary Range : $100,000 - $126,000 (On - Target Earnings)

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About Us:

You know our brands. You love our brands. You just may not know they are ours.

If you have touched a PowerA® gaming controller, a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of more than $1.5 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures, and sells branded academic, consumer, and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth. We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

What we offer:

• Comprehensive medical, prescription, dental, and vision plans
• 4% 401(k) match with immediate eligibility and vesting
• Competitive time off, available from the first day of employment
• Parental leave
• Company-paid life and disability benefits
• Critical illness, accident, and long-term care insurance options
• Employee and family assistance programs

Growing together is how we win.

With trusted brands, strong leadership, and a clear purpose, you’ll find opportunities to grow in your career, contribute to meaningful work, and be a part of a culture that values creativity and putting our consumers and customers first.

More information about ACCO Brands can be found at www.accobrands.com .

ACCO Brands has developed and maintains a written Aff. A copy can be requested from Human Resources. We are committed to providing equal employment opportunities to all employees and applicants.

Equal Opportunity Employer

ACCO Brands is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, physical or mental disability, veteran status, or any other characteristic protected by applicable law. The company strives to create a winning culture with a leadership promise to provide equal access and opportunity for all to grow, succeed, and contribute to their full potential.

AODA

Accommodation for applicants with disabilities will be provided in all parts of the recruiting process as required under the ACCO Brands Canada AODA policy. Applicants are asked to make their needs known in advance.