National Account Manager Retail Home Services

Cornerstone Building Brands; Cypress (TX); Remote; USD 150,000 - 180,000; Full time

Job summary

An established industry player is seeking a National Account Manager to enhance customer relationships and drive sales growth. This role involves managing key accounts, resolving challenges, and fostering loyalty through effective communication and problem-solving. The ideal candidate will have a strong background in sales management, particularly in the building products industry, and will be responsible for developing strategic plans to meet customer needs. With comprehensive benefits and a supportive work environment, this opportunity promises to make a significant impact on both the company and the communities it serves.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Tuition Reimbursement

Paid Time Off

Life Insurance

Professional Development

Car Allowance

Employee Assistance Program

Qualifications

• 5+ years of experience in sales/marketing with managerial skills.
• Knowledge of building products industry and sales management.

Responsibilities

• Manage key accounts to increase sales and establish partnerships.
• Resolve customer issues and maintain high satisfaction ratings.
• Prepare reports on progress and forecasts using key account metrics.

Skills

Sales Management

Negotiation Skills

Problem-Solving

Communication Skills

Customer Relationship Management

Education

Bachelor's Degree in Marketing

Bachelor's Degree in Business Administration

Tools

Microsoft Office

Job description

Job Description

Cornerstone Building Brands is seeking a National Account Manager - Retail Home Services. This role will effectively manage and support key accounts to increase sales and establish long-lasting business partnerships. Responsibilities include assessing new opportunities based on revenue potential versus impact on internal resources and channel partners, devising programs to improve market share without conflicts, and negotiating adjustments to support sales growth while representing Cornerstone Building Brands professionally.

This position aids in resolving sales, credit, production, and after-the-sale service challenges between key accounts, outside salespeople, and the company. The candidate must balance company policies with sales goals, margins, and customer satisfaction.

The ideal candidate is located within commuting distance to Atlanta, GA, though remote candidates will be considered.

This role contributes positively to our culture by:

• Fostering an environment aligned with our mission, values, and success model
• Facilitating organization-wide cohesion and alignment towards becoming a premier company
• Incorporating voice of the customer (VoC) and customer data to enhance customer centricity
• Redefining metrics to reflect the entire customer journey, fostering loyalty and growth

DUTIES AND RESPONSIBILITIES:

• Represent the full range of company products and services to assigned customers, leading account planning to meet their needs
• Develop trust relationships with key customers to retain their loyalty
• Act as the communication link between customers and internal teams
• Resolve customer issues and complaints to support trust
• Contribute to generating new sales and building long-term relationships
• Prepare reports on progress and forecasts using key account metrics
• Support productive relationships with key functions and employees in customer accounts
• Coordinate company resources to meet account performance goals and customer expectations
• Achieve targets for strategic goals within assigned accounts
• Participate in joint strategic account planning with mutual goals and milestones
• Continuously assess and clarify customer needs
• Manage contract renewal activities
• Maintain high customer satisfaction ratings

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or related field, or equivalent experience
• At least 5 years of experience in sales/marketing with managerial skills
• Knowledge of the building products industry and sales management in relevant channels
• Strong problem-solving and negotiation skills
• Ability to lead and motivate sales teams
• Knowledge of major building product lines
• Effective communication skills
• Supervisory experience preferred
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Additional Information

Why work for Cornerstone Building Brands?

Our teams are central to our purpose of positively impacting communities. Full-time employees receive comprehensive benefits starting day 1, including medical, dental, vision, PTO, holidays, FSA, life insurance, LTD, STD, 401k, EAP, discounts, tuition reimbursement, training, and professional development.

*Full-time is 30+ hours/week. **Benefits may vary for union roles.

We adhere to EEO guidelines and keep your information confidential.

The total target compensation is $150,000+ (base + incentives) plus a $750 monthly car allowance. Recruiters will provide specific salary details during hiring. Full-time employment includes benefits from day 1. Please contact HR for accommodations if needed.