National Account Manager – Cigna Healthcare – Remote

Cigna Health and Life Insurance Company; Chicago (IL); Remote; USD 80,000 - 135,000; Full time

Job summary

A leading company in healthcare seeks a National Account Manager to oversee operational performance for large clients. This role entails implementing service strategies, managing relationships, and driving growth. Ideal candidates are experienced in healthcare and possess strong communication, negotiation, and leadership skills.

Benefits

Health coverage

401(k) match

Paid time off

Bonuses

Qualifications

• 3+ years in healthcare/managed care with knowledge of product offerings.
• Strong planning, organizational, and leadership abilities in a matrixed environment.
• Necessary licenses obtained.

Responsibilities

• Support growth, profitability, and client retention through account management.
• Collaborate with teams to enhance customer experience.
• Develop trusted advisor relationships with clients.

Skills

Communication

Negotiation

Critical Thinking

Leadership

Planning

Organizational Skills

Education

College Degree

5+ years related experience

Job description

National Account Manager – Cigna Healthcare – Remote

Overview

The National Account Manager (NAM) will oversee the operational performance and strategic execution for Cigna clients with 5,000+ employee lives. Responsibilities include developing and implementing service strategies supporting large client benefit programs, wellness, and employee relations, as well as driving persistency, membership growth, and profitability. The NAM manages business relationships, collaborates across product lines, and ensures systems and processes meet client needs and organizational efficiency.

Candidate Profile

Ideal candidates will have:

• College Degree or 5+ years related experience
• 3+ years in healthcare/managed care, with knowledge in product offerings, underwriting, risk analysis, marketing, sales, and operations
• Excellent communication, negotiation, and influencing skills
• Strategic, financial, and partnership skills to grow the business
• Strong planning, organizational, and leadership abilities in a matrixed environment
• Verbal and written communication proficiency
• Ability to work independently and demonstrate critical thinking
• Necessary licenses obtained

Key Responsibilities

• Support growth, profitability, and client retention through service and account management
• Collaborate with advocacy and operational teams to enhance customer and client experience
• Stay informed on market trends and effectively communicate Cigna's offerings
• Partner with NAE on retention, growth, and satisfaction strategies
• Develop trusted advisor relationships with clients and consultants
• Maintain deep knowledge of Cigna products and healthcare legislation
• Lead dental reporting, analytics, and presentation efforts
• Implement consumerism strategies to increase enrollment and drive behavioral change
• Understand underwriting principles and leverage resources for client solutions
• Represent Cigna at market events and manage provider network activities

Additional Information

Remote work requires internet with minimum speeds of 10Mbps download/5Mbps upload. Salary ranges from $80,900 to $134,800 annually, with potential for bonuses. Benefits include health coverage, 401(k) match, paid time off, and more. For details, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, part of The Cigna Group, promotes better health at every life stage, providing guidance and support to improve health and vitality.

Applicants are considered regardless of race, color, age, disability, sex, or other protected characteristics. Reasonable accommodations are available upon request via email.

The Cigna Group maintains a tobacco-free policy and considers criminal history in accordance with applicable laws.