National Account Manager

Rittenhouse Communications Group; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, vision & dental

Retirement plan

Job summary

Rittenhouse Communications Group is seeking a National Account Manager to lead strategic relationships with enterprise and national accounts across the Mid-Atlantic region. You will own the pre-sales cycle, craft proposals, and ensure a seamless transition to project delivery with cross-functional teams.

The role requires 5+ years in enterprise account management, strong knowledge of connected-building technologies, and proficiency with CRM and proposal tools.

Qualifications

• 5+ years of experience in national or enterprise account management.
• Experience managing complex enterprise accounts from opportunity through close.
• Proficiency with CRM and proposal tools (e.g., Salesforce, HubSpot) and experience with RFP processes.

Responsibilities

• Serve as the primary strategic point of contact for an assigned portfolio of enterprise and national accounts.
• Own high-level communication with each account — executive updates, business reviews, escalations, and day-to-day relationship management.
• Identify and pursue account growth opportunities that increase revenue and renewals; coordinate with Sales Engineering for proposals.
• Monitor and report on account health, flag risks, and ensure smooth handoff to operations and project management.
• Build and present client proposals — scope of work, technical narrative, and pricing — from qualification to close.
• Lead the full pre-sales process for account opportunities: qualification, needs assessment, solution scoping, proposal delivery, and negotiation through to close.

Skills

Account management

Enterprise accounts

RFP process

CRM tools

Proposal development

Education

Bachelor's degree in business/communications or related field

Tools

Salesforce

HubSpot

Job description

Rittenhouse Communications Group has been providing integrated technology solutions to builders and building owners throughout the Mid-Atlantic for the past ten years. As experts in smart building technology, we pride ourselves on being able to listen to and understand our clients to uncover their technology needs and help them to create a strategy before flawlessly delivering a fully integrated solution.

The National Account Manager is the strategic owner of RCG's enterprise and national accounts, serving as the primary point of contact for high-level customer service, account strategy, and account health. This role builds and delivers proposals, owns the full pre-sales process for account opportunities from qualification through close, and manages a smooth handoff of won work to the project management team.

Key Responsibilities

• Serve as the primary strategic point of contact for an assigned portfolio of enterprise and national accounts.
• Own all high-level communication with each account — executive updates, business reviews, escalations, and day-to-day relationship management.
• Identify and pursue account growth opportunities that grow revenue and position RCG for renewals and multi-site expansion.
• Monitor and report on account health, proactively flagging and resolving risks before they affect the relationship or delivery.
• Build and present client proposals — scope of work, technical narrative, and pricing — in coordination with Sales Engineering.
• Own the full pre-sales process for account opportunities: qualification, needs assessment, solution scoping, proposal delivery, and negotiation through to close.
• Manage a clean handoff of closed opportunities to the operations and project management team.

Qualifications

• 5+ years of experience in national or enterprise account management, ideally within technology systems integration, low-voltage/A/V, security, telecommunications, or related B2B technical sales.
• Demonstrated success managing complex enterprise accounts, including proposal and RFP processes, from opportunity through close.
• Working knowledge of connected-building technologies — network infrastructure, access control, IP video, Wi-Fi, A/V, and VoIP — or the ability to learn them quickly.
• Proficiency with CRM and proposal tools (e.g., Salesforce, HubSpot, or similar).
• Bachelor's degree in business, communications, or a related field, or equivalent professional experience.

Preferred

• Experience in multifamily, hospitality, or mixed-use commercial real estate markets.

Rittenhouse Communications Group offers a competitive salary and benefits package, including health/vision/dental and a retirement plan.

At Rittenhouse Communications Group we specialize in ensuring that the components of our clients’ technology solutions have synergy in their functions. We give our customers confidence in the future‑proof delivery of products, even when multiple companies are involved in the implementation. Our professionally tailored solutions and years of experience are what makes Rittenhouse Communications Group stand above the rest.