National Account Manager

EcoEnclose; Louisville (CO); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

11 days PTO annually, plus 11 paid...

Parental and Family leave

Job summary

EcoEnclose seeks a National Account Manager to own a portfolio of enterprise and mid-market accounts nationwide. You’ll deepen relationships, grow wallet share, and partner as a true EcoAlly to brands, reporting to the VP of Account Management.

This role targets a $4M-6M book of business with 90%+ customer retention and 20%+ annual growth, backed by a base of $80,000 and an on-target total comp of $90,000–$140,000 including commissions.

Qualifications

• 4+ years of demonstrated success in account management, sales, or strategic growth roles in a B2B environment (or equivalent experience).
• Results-oriented with a proven track record of achieving and exceeding ambitious targets.
• Strong instinct for building trust with key contacts, finding problem-product fit, and representing EcoEnclose’s sustainability vision.
• Confident written and verbal communication skills, with the ability to articulate complex tradeoffs and navigate unique stakeholder relationships.
• Ability to build and execute against a complex project plan.
• Ability to prioritize against a large, competing set of priorities.
• An ambitious personal and professional growth mindset.

Responsibilities

• Proactively manage and grow a portfolio of existing customer accounts.
• Identify growth opportunities through upselling, cross-selling, and expansion strategies.
• Develop and execute account plans focused on customer success and retention.
• Monitor account health and usage data to proactively identify risk and engagement opportunities.
• Cultivate strong, trust-based relationships with key customer stakeholders.
• Become an extension of your customer’s team by creating value across multiple functions within their organization.
• Understand customers’ sustainability goals and help them align with EcoEnclose solutions.
• Provide a roadmap and plan for how to help customers achieve their sustainability metrics.
• Serve as the voice of the customer within EcoEnclose, advocating for their needs and driving product innovation.
• Cultivate customer referrals through great experiences.
• Ensure timely and accurate execution of orders, quoting, and follow-up.
• Maintain up-to-date account records and activities in CRM systems.
• Coordinate with cross-functional teams to deliver seamless service.
• Understand customers’ annual purchasing schedules to establish and manage ordering cadence.
• Conduct quarterly and annual business reviews to plan for new product launches and collaborate on annual objectives.
• Act as a sustainability advisor and thought partner to help brands make more environmentally conscious choices.
• Provide accurate sustainability reporting data to customers via EcoReports.

Skills

Account management

Sales

Strategic growth

Relationship building

Communication

Forecasting

Tools

CRM systems

Job description

About EcoEnclose

EcoEnclose provides earth-friendly packaging and shipping solutions designed to help businesses reduce their environmental impact. The company focuses on materials circularity, emphasizing recycled, recyclable, and compostable options that keep resources in use for as long as possible. EcoEnclose actively builds an engaged EcoAlly community, partnering with like-minded organizations and customers committed to sustainability. Team members join a mission-driven environment where innovation, education, and environmental stewardship guide everyday decisions.

About the Role

As a National Account Manager, you’ll own a portfolio of enterprise and mid-market accounts, deepening relationships, growing wallet share, and ensuring every customer thrives with EcoEnclose. You’ll report to our VP of Account Management, and join a tight-knit AM team focused on retention, growth, and being a genuine strategic partner - an "EcoAlly" - to the brands we serve.

This role is ideal for someone who thrives in a purpose-driven, fast-paced environment and is motivated by both results and relationships.

Why This Role

On-target total compensation of $90,000-140,000 (base $80,000 + commission and bonuses), managing a $4M-6M book of national and enterprise accounts.

Key Responsibilities

Account Growth & Retention

• Proactively manage and grow a portfolio of existing customer accounts.
• Identify growth opportunities through upselling, cross-selling, and expansion strategies.
• Develop and execute account plans focused on customer success and retention.
• Monitor account health and usage data to proactively identify risk and engagement opportunities.

Customer Engagement & Relationship Building

• Cultivate strong, trust-based relationships with key customer stakeholders.
• Become an extension of your customer’s team by creating value across multiple functions within their organization.
• Understand customers’ sustainability goals and help them align with EcoEnclose solutions.
• Provide a roadmap and plan for how to help customers achieve their sustainability metrics.
• Serve as the voice of the customer within EcoEnclose, advocating for their needs and driving product innovation.
• Cultivate customer referrals through great experiences.

Operational Excellence

• Ensure timely and accurate execution of orders, quoting, and follow-up.
• Maintain up-to-date account records and activities in CRM systems.
• Coordinate with cross-functional teams (Operations, Creative, Assurance) to deliver seamless service.

Strategic and Sustainability Advising

• Understand customers’ annual purchasing schedules to establish and manage ordering cadence.
• Conduct quarterly and annual business reviews to plan for new product launches and collaborate on annual objectives.
• Act as a sustainability advisor and thought partner to help brands make more environmentally conscious choices.
• Provide accurate sustainability reporting data to customers via EcoReports.

What Success Looks Like in Year One

• Manage a $4M-6M book of business across a portfolio of national and enterprise accounts, delivering top-tier service to each one.
• Grow existing accounts 20%+ year over year with enterprise and mid-market clients, converting new SKU opportunities and increasing wallet share.
• Retain 90%+ of new customers after their first year.
• Assess customer health regularly, with the majority of accounts in a "Thriving" state.
• Work collaboratively with Sales to onboard new customers with speed and accuracy, ensuring seamless account transitions.
• Deliver 95%+ of new SKU projects and reorders on time and error-free, with support from our Creative and Delivery Team.

Qualifications

• 4+ years of demonstrated success in account management, sales, or strategic growth roles in a B2B environment (or equivalent experience).
• Results-oriented with a proven track record of achieving and exceeding ambitious targets.
• Strong instinct for building trust with key contacts, finding problem-product fit, and representing EcoEnclose’s sustainability vision.
• Confident written and verbal communication skills, with the ability to articulate complex tradeoffs and navigate unique stakeholder relationships.
• Ability to build and execute against a complex project plan.
• Ability to prioritize against a large, competing set of priorities.
• An ambitious personal and professional growth mindset.
• Base salary of $80,000, with an on-target total compensation of 90,000-140,000 including commission and bonuses.
• 401(k) with company match
• Medical, dental, and vision insurance
• 11 days PTO annually, plus 11 paid holidays including the week between Christmas and New Year's (equates to 25 days PTO/year)
• Parental and Family leave
• Applications will be accepted on an ongoing basis.