National Account Manager

Checksammy; Addison (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

CheckSammy is seeking a National Account Manager to oversee a portfolio of national accounts and serve as the main contact for client relationships. You will drive revenue growth by identifying upsell opportunities and collaborating with Sales, Operations, Customer Success, and Finance to deliver exceptional service.

You will conduct business reviews, renewals, and pricing proposals while maintaining strong client relationships and staying ahead of industry trends.

Responsibilities

• Manage a portfolio of national accounts, serving as the primary point of contact.
• Develop trusted relationships with key customer stakeholders and decision-makers.
• Proactively identify opportunities to expand existing business through upselling and cross-selling additional services.
• Conduct regular business reviews to ensure customer satisfaction and identify future needs.
• Collaborate with Sales, Operations, Customer Success, and Finance teams to deliver an exceptional customer experience.
• Prepare proposals, pricing, service recommendations, and contract renewals.
• Resolve customer concerns quickly while maintaining strong client relationships.
• Track customer activity, account performance, and sales opportunities within the CRM.
• Meet or exceed customer retention, revenue growth, and satisfaction goals.
• Stay informed on industry trends and competitive offerings to provide strategic recommendations to customers.

Job description

At CheckSammy, we're looking for a motivated and relationship-focused National Account Manager to join our growing team. In this role, you'll serve as the primary point of contact for a portfolio of national accounts, ensuring exceptional customer service while identifying opportunities to expand business through upselling and cross-selling.

If you're passionate about building long-term client relationships, delivering outstanding service, and driving revenue growth, we'd love to hear from you.

What You'll Do

• Manage a portfolio of national customer accounts, serving as the primary point of contact.
• Develop trusted relationships with key customer stakeholders and decision-makers.
• Proactively identify opportunities to expand existing business through upselling and cross-selling additional services.
• Conduct regular business reviews to ensure customer satisfaction and identify future needs.
• Collaborate with Sales, Operations, Customer Success, and Finance teams to deliver an exceptional customer experience.
• Prepare proposals, pricing, service recommendations, and contract renewals.
• Resolve customer concerns quickly while maintaining strong client relationships.
• Track customer activity, account performance, and sales opportunities within the CRM.
• Meet or exceed customer retention, revenue growth, and satisfaction goals.
• Stay informed on industry trends and competitive offerings to provide strategic recommendations to customers.