Customer Svc Rep

Core-Mark; Budd Lake (NJ); On-site; USD 35,000 - 52,000; Full time

Job summary

Performance Food Group is seeking a Customer Service Representative to assist customers with orders and inquiries, ensuring satisfaction and timely responses. The role emphasizes accurate data entry, order processing, and professional communication in a fast-paced distribution environment.

Responsibilities include order entry, issue resolution, and collaboration with vendors and team members. Prior customer service experience and strong computer skills are required to excel in this position.

Qualifications

• At least 1 year of customer service experience.
• Ability to type 40 WPM with accuracy.
• Excellent written and verbal communication skills.
• Strong basic math and data entry abilities.
• Proficient in Microsoft Office programs.

Responsibilities

• Input customer orders and credits promptly.
• Handle inquiries and resolve issues to keep customers satisfied.
• Enter order and invoicing information accurately.
• Coordinate with vendors and colleagues as needed.
• Attend training and team meetings.

Skills

Customer service

Typing 40 WPM

Communication skills

Basic math

MS Office

Tools

Microsoft Office

Job description

Company Description

Vistar customers are everywhere people work, play, and shop. Vistar is America's leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what's right, and giving back to the communities they serve.

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Qualifications

• Minimum of one year of customer service experience.
• Must be able to type 40 WPM (words per minute)
• Excellent communication skills.
• Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Preferred qualifications

Experience in a call center type environment.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.