Naperville Indoor Climbing Gym General Manager

Momentum Indoor Climbing; Naperville (IL); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings plan

Paid time off

Complimentary gym membership

20% class, program, and retaildiscount

Pro-deals

Job summary

Momentum Indoor Climbing is seeking a General Manager for our new Naperville facility in Illinois. The GM will oversee Gym Operations, Facility, and Retail staff, ensuring safe, welcoming, and professional service for members and guests.

You will lead with integrity, support department managers, and launch the new location with strong alignment to company standards. The role emphasizes staff leadership, customer service excellence, and cross-department collaboration, including partnering with

Qualifications

• Bachelor’s degree or equivalent work experience required.
• At least 5 years of climbing experience with enthusiasm for the sport.
• Minimum 3 years of experience in people management, customer service, and operational leadership.
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Excellent communication skills in person, on the phone, and in writing.
• Proficient with Microsoft Office and Google Workspace tools.
• Current First Aid and CPR certifications required (or ability to obtain within the first 3 months).

Responsibilities

• Take full ownership of the successful day-to-day operation of the facility.
• Collaborate with all department managers to ensure consistency, safety, and quality across the gym.
• Lead by example and consistently apply company policies and expectations across the facility.
• Ensure staff are trained in safety and emergency response procedures, and respond appropriately to urgent issues, including administering first aid and assisting with climbing rescues when qualified.

Skills

People management

Leadership

Customer service

Operations leadership

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Google Workspace

Job description

Momentum Indoor Climbing is seeking a General Manager for our new Naperville facility in Illinois. The GM will oversee Gym Operations, Facility, and Retail staff, ensuring safe, welcoming, and professional service for members and guests.

You will lead with integrity, support department managers, and launch the new location with strong alignment to company standards. The role emphasizes staff leadership, customer service excellence, and cross-department collaboration, including partnering with