Nantucket Concierge

Tradewind; Nantucket (MA); On-site; USD 24,796 - 35,817; Part time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Standby travel

Discounted standby travel

Career growth opportunities

Job summary

Tradewind Aviation is seeking a seasonal part-time Concierge to be based in Nantucket. The role focuses on creating an exceptional client experience, streamlining arrival and boarding processes, and maintaining clear communication with passengers, aircrew, and the company.

The ideal candidate is customer-service oriented, thrives in a fast-paced environment, and must be flexible to work weekends and holidays, with housing on Nantucket required.

Qualifications

• Excellent customer service and communication skills.
• Ability to use a handheld device to enter client and flight information.
• Clean driving record and valid driver's license.
• Able to work in a fast-paced environment with changing priorities.
• Must have housing on Nantucket.

Responsibilities

• Greets passengers upon arrival at the terminal and uses software for check-in.
• Collects and weighs baggage for pilots.
• Ensures passenger comfort and informs of flight delays.
• Assists with pilot introduction, boarding calls, and baggage handling.
• Promotes Tradewind's personal travel branding.
• Arrives and is ready to work on time.
• Raises issues to supervisor promptly.
• Adheres to safe work practices and procedures.
• Stocks lounge and tracks inventory.
• Other duties as assigned.

Skills

Customer service

Communication

Handheld device usage

Driving record

Attention to detail

Proactive attitude

Job description

Description

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel - both private and scheduled service - throughout North America and the Caribbean.

For more details visit www.flytradewind.com

About the Candidate / Role

Tradewind Aviation is looking for a seasonal part-time Concierge to be based in Nantucket. The purpose of the Concierge is to create an exceptional experience for every client. As a Tradewind Concierge, you will streamline the process of passengers' arrival and boarding and departure to ensure smooth and timely communication with passengers, aircrew, and the company. The ideal candidate will be Customer Service Driven and enjoy working in a fast-paced, deadline driven environment with rapidly changing priorities. Must be flexible with work schedule and able to work weekends and holidays.

Essential Functions

• Greets passengers upon their arrival at the terminal and utilizes software for check in process.
• Collects, organizes, and weighs baggage for pilots.
• Ensures passenger comfort and keeps passengers informed of any flight delays.
• Assists with pilot introduction, boarding calls, and baggage handling.
• Promote Tradewind's "fly personal" brand.
• Arrive and be ready to work on-time.
• Raise issues to supervisor in a timely manner.
• Adhere to all safe work practices and procedures.
• Stocking lounge and keeping track of inventory.
• Other duties as assigned.

Required Qualifications

• Excellent customer service and communication skills.
• Ability to use a handheld device to enter client and flight information.
• Clean driving record and valid driver's license.
• Ability to handle fast-paced environments.
• Proactive attitude.
• Strong attention to detail with the knack to remember and recognize names and faces
• Must have housing on Nantucket.

Physical Requirements

• Prolonged periods of standing outdoors.
• Ability to lift 75 pounds.
• Ability to walk and stand and carry luggage for extended periods of time throughout the workday.

Tradewind Aviation offers a competitive pay and benefits program for full-time team members:

• Comprehensive health and voluntary insurance plans
• Retirement plan with company match
• Paid time off
• Standby travel on select Tradewind Aviation scheduled flights
• Discounted standby travel benefits on numerous major and regional US and international airlines
• A rewarding career path with opportunities for growth and advancement throughout the organization