Martha’s Vineyard Concierge

Tradewind; United States; On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Comprehensive health and voluntary insurance plans

Retirement plan with company match

Paid time off

Standby travel on select flights

Discounted standby travel benefits

Job summary

Tradewind is seeking a seasonal part-time Concierge based in Martha’s Vineyard to enhance the client experience. This role includes greeting passengers, managing check-ins, and ensuring comfort during flights. The ideal candidate should possess excellent customer service skills and be adaptable to a fast-paced environment.

Essential requirements include a clean driving record and the ability to lift luggage. Benefits include comprehensive health plans, retirement matching, and standby travel options.

Qualifications

• Must have housing on Martha’s Vineyard.
• Ability to recognize names and faces.

Responsibilities

• Greet passengers and manage check-in process.
• Organize and weigh baggage for pilots.
• Ensure passenger comfort and communicate flight updates.
• Assist with pilot introductions and baggage handling.

Skills

Excellent customer service and communication skills

Ability to use a handheld device

Clean driving record and valid driver's license

Ability to handle fast-paced environments

Strong attention to detail

Job description

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.

For more details, visit www.flytradewind.com

About the Candidate/Role

Tradewind Aviation is looking for a seasonal part-time Concierge to be based in Martha’s Vineyard. The purpose of the Concierge is to create an exceptional experience for every client. As a Tradewind Concierge, you will streamline the process of passengers’ arrival and boarding and departure to ensure smooth and timely communication with passengers, aircrew, and the company. The ideal candidate will be Customer Service Driven and enjoy working in a fast-paced, deadline driven environment with rapidly changing priorities. Must be flexible with work schedule and able to work weekends and holidays.

Essential Functions

• Greets passengers upon their arrival at the terminal and utilizes software for check in process.
• Collects, organizes, and weighs baggage for pilots.
• Ensures passenger comfort and keeps passengers informed of any flight delays.
• Assists with pilot introduction, boarding calls, and baggage handling.
• Promote Tradewind's “fly personal” brand.
• Arrive and be ready to work on-time.
• Raise issues to supervisor in a timely manner.
• Adhere to all safe work practices and procedures.
• Other duties as assigned

Required Qualifications

• Excellent customer service and communication skills
• Ability to use a handheld device to enter client and flight information.
• Clean driving record and valid driver's license.
• Ability to handle fast-paced Environments
• Strong attention to detail with the knack to remember and recognize names and faces
• Must have housing on Martha’s Vineyard.

Physical Requirements

• Prolonged periods of standing outdoors.
• Ability to lift 75 pounds.
• Ability to walk and stand and carry luggage for extended periods of time throughout the workday.
• Exposure to?outdoor elements including heat, cold, rain, wind, and sun during ramp and operational duties.
• Potential exposure to environmental factors such as aircraft?and exhaust fumes

Benefits

• Comprehensive health and voluntary insurance plans
• Retirement plan with company match
• Paid time off
• Standby travel on select Tradewind Aviation scheduled flights
• Discounted standby travel benefits on numerous major and regional US and international airlines
• A rewarding career path with opportunities for growth and advancement throughout the organization