Nail Studio Front Desk for Guest Experience & Operations

Playbill, Inc.; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

sundays is a non-toxic nail care brand focused on wellness. The Nail Studio Front Desk Manager will be the first point of contact for clients, delivering exceptional service and ensuring a seamless studio experience in New York, NY.

Responsibilities include greeting clients, booking appointments, handling inquiries, processing payments, maintaining a clean front desk, assisting technicians, monitoring inventory, and upholding policies to drive home studio sales.

Qualifications

• Front desk experience and high-touch customer service
• Ability to manage appointment bookings accurately
• Experience handling payments with cash and receipts
• Willingness to coach staff on performance
• Familiar with cleanliness and sanitation standards

Responsibilities

• Greet clients with a warm and welcoming demeanor as they arrive at the studio.
• Manage appointment bookings, ensuring accuracy and efficiency in scheduling.
• Answer phone calls, respond to inquiries, and provide information about our services.
• Process payments and handle cash transactions with precision.
• Maintain cleanliness and organization at the front desk area and throughout the studio.
• Assist technicians with various tasks as needed.
• Monitor inventory levels and communicate supply needs to management.
• Uphold studio policies and procedures to ensure a positive experience for all clients.
• Handle escalations and troubleshoot all in-studio issues.
• Responsible for opening and closing procedures of the studio.
• Recap and communicate Credit Tips to all nail specialists at the end of the evening.
• Responsible for driving results to meet home studio sales goals.
• Is the liaison between the nail tech and the leadership team.
• Responsible for communicating updates to each technician.
• Ability to coach team members on performance and behavior.
• Responsible for implementing store policies and procedures, and enforcing consistent and timely execution of all systems in place.
• Optimize scheduling to maximize booking and consistent completion of service steps and timing.
• Responsible for ensuring the studio is clean and well-maintained at all times.
• Manage staff cleaning and sanitation process to ensure work areas are consistently cleaned and sanitized in accordance with management expectations and CDC guidelines.
• Manage supply ordering process, ensuring order requests are made in advance to maintain a regular supply of products.
• Advise new product suggestions including polish colors, maintain organized presentation/inventory of all supplies.

Skills

Customer service

Appointment scheduling

Cash handling

Team coaching

Sanitation protocols

Inventory management

Conflict resolution

Tools

POS system

Job description

sundays is a non-toxic nail care brand focused on wellness. The Nail Studio Front Desk Manager will be the first point of contact for clients, delivering exceptional service and ensuring a seamless studio experience in New York, NY.

Responsibilities include greeting clients, booking appointments, handling inquiries, processing payments, maintaining a clean front desk, assisting technicians, monitoring inventory, and upholding policies to drive home studio sales.