Front Desk Manager - Non Toxic Nail Studio

sundays studio; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly wage

Performance-based bonuses

Employee discounts on studio services

Ongoing training opportunities

Supportive work environment

Job summary

A leading nail care studio in New York seeks an experienced Front Desk Manager responsible for delivering exceptional service to our clients and managing appointments. The ideal candidate will ensure a seamless client experience in a fast-paced environment, maintain organization at the front desk, and handle various responsibilities including payment processing and inventory management. Prior experience in customer service or beauty is preferred, with a focus on organization and strong interpersonal skills.

Qualifications

• 1-3 years experience in customer service, spa, hospitality, sales, and/or retail.
• Must have the ability to explain services in detail to clients.
• Comfortable working in a fast-paced, high-volume environment.

Responsibilities

• Greet clients with a warm and welcoming demeanor.
• Manage appointment bookings with accuracy.
• Process payments and handle cash transactions.
• Uphold studio policies and procedures.
• Handle escalations and troubleshoot in-studio issues.

Skills

Highly organized and focused

Good interpersonal skills/high emotional intelligence

Client service oriented

Prior experience working with booking software

Ability to multitask and work under pressure

Strong attention to detail

Education

High School diploma

Bachelor's degree

Tools

Booker

Microsoft Office

Google Suite

Job description

Job Title: Front Desk Manager - Non Toxic Nail Studios

Location: New York, NY

Company Overview:

sundays is a non‑toxic nail care brand focused on wellness.

Going to the salon is about so much more than just getting your nails done — it’s a small, but powerful way to practice self‑care for your mind and body.

sundays studios are designed to feel like home so that clients can feel comfortable and be themselves, without the hustle and bustle of rushing. We are a community — our incredible employees, beautiful clients, and social followers who are passionate about wellness and have joined us in their way, on this journey.

Job Summary:

We are currently seeking an experienced Front Desk Manager for our busy nail studio at Hudson Yards. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a seamless experience from start to finish. If you are passionate about delivering exceptional service and thrive in a dynamic nail studio environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Greet clients with a warm and welcoming demeanor as they arrive at the studio.
• Manage appointment bookings, ensuring accuracy and efficiency in scheduling.
• Answer phone calls, respond to inquiries, and provide information about our services.
• Process payments and handle cash transactions with precision.
• Maintain cleanliness and organization at the front desk area and throughout the studio.
• Assist technicians with various tasks as needed.
• Monitor inventory levels and communicate supply needs to management.
• Uphold studio policies and procedures to ensure a positive experience for all clients.
• Handle escalations and troubleshoot all in‑studio issues (operational and people‑related).
• Responsible for opening and closing procedures of the studio.
• Recap and communicate Credit Tips to all nail specialists at the end of the evening.
• Responsible for driving results to meet home studio sales goals.
• Is the liaison between the nail tech and the leadership team.
• Responsible for communicating updates to each technician.
• Ability to coach team members on performance and behavior.
• Responsible for implementing store policies and procedures, and enforcing consistent and timely execution of all systems in place.
• Optimize scheduling to maximize booking and consistent completion of service steps and timing.
• Responsible for ensuring the studio is clean and well‑maintained at all times.
• Manage staff cleaning and sanitation process to ensure work areas are consistently cleaned and sanitized in accordance with management expectations and CDC guidelines.
• Manage supply ordering process, ensuring order requests are made in advance to maintain a regular supply of products.
• Advise new product suggestions including polish colors, maintain organized presentation/inventory of all supplies.

Required Skills and Qualifications:

• Highly organized and focused.
• Good interpersonal skills/high emotional intelligence.
• Client service oriented.
• Prior experience working with booking software; Booker is a plus.
• Prior experience at nail/spa/beauty or other salon preferred.
• Ability to multitask and work under pressure.
• Applicants must also be punctual and should have a flexible schedule.
• Must have a High School diploma. A Bachelor's degree is a plus.
• Must have a minimum of 1‑3 years experience in customer service, spa, hospitality, sales and/or retail.
• Candidates must be authorized to work in the US.
• Must have the ability to explain services in detail to clients.
• Must have the ability to multitask, and work in a fast‑paced, high‑volume environment, while maintaining professionalism.
• Must have a flexible schedule, including days, nights, holidays, and weekends.
• Must be organized, proactive, and possess a strong attention to detail.
• Must be comfortable working in Microsoft Office and Google Suite.
• Working with other passionate team members in the dynamic beauty and wellness industry.
• Competitive hourly wage, with opportunities for performance‑based bonuses.
• Employee discounts on studio services and retail products.
• Ongoing training and professional development opportunities.
• Positive and supportive work environment with a passionate team.