NA SSC Payroll Service Manager

Samsung Electronics America; Plano (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Samsung Electronics America seeks a Payroll Service Manager to lead a 4-6 person payroll team handling NA payroll with a focus on accuracy and efficiency. You will drive standard processes, collaborate with HR, HRIS and Benefits, and ensure timely payroll execution across North America.

The role emphasizes continuous improvement, strong customer service orientation, and escalation management to maintain high service levels and data integrity.

Qualifications

• 7+ years of progressive leadership experience in a complex environment, preferably a US & CAN payroll or shared service function.
• 4+ years in a customer service related field with strong customer relationship skills.
• Experience with top-tier payroll and HRIS systems (UltiPro, Kronos, Workday or similar).
• Ability to troubleshoot and resolve requests using predefined and creative solutions.
• Excellent communication skills tailored to different audiences and levels.

Responsibilities

• Lead, develop and mentor a team of payroll professionals to achieve consistent results in a complex environment.
• Own day-to-day management of payroll service team activities including cycle processing, controls, audits, SLAs, and data validation across source systems.
• Maintain strong relationships with stakeholders within SLAs and provide research, resolution, and product support.
• Deliver measurable results in team and individual performance and manage priorities effectively.
• Act as escalation point for payroll issues and coordinate with Payroll Leadership.

Skills

People leadership

Customer service

Communication

Problem solving

Payroll processing

Education

Bachelor's degree

FPC/CPP designation preferred

Tools

UltiPro

Kronos

Workday

Job description

## NA SSC Payroll Service ManagerApply: 6555 Excellence Way, Plano, TX, USA: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R121021**Position Summary**This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.**Role and Responsibilities**The Samsung North America Shared Service Center Payroll Team is a dynamic, high-energy team providing top-tier payroll management to companies who *Own the Unknown*! If you are a customer service-oriented team player at heart, with keen attention to detail and a passion for problem solving, there is no better place for you than Samsung!As a Payroll Service Manager, you will lead a team of 4-6 Payroll Analysts in delivering a high quality payroll experience to our North America companies. One of your key objectives in supporting our high volume processing is to improve accuracy and increase efficiency. In this role, we challenge you to bring your best on a daily basis and welcome your ideas for how to do things differently and better. You will use your well-rounded problem solving skills to creatively address workforce payment questions and collaborate with Samsung teams to foster an environment in which continuous improvement is the standard.In pursuit of success, the NA SSC Payroll Team works cross-functionally with internal partners including Human Resources, HRIS and Benefits to ensure accurate and timely processing of payroll and related transactions.At Samsung, you have the freedom to provide the expert support that makes our solutions stand out in an increasingly competitive global marketplace.**Key Responsibilities*** Lead, develop and mentor a team of 4-6 payroll professionals to achieve consistent results in an increasingly complex environment* Own accountability for day-to-day management of payroll service team activities including but not limited to: scheduled and off cycle process completion, consistent application of payroll controls and audit processes, service level agreements, and auditing of data sets between various payroll source systems* Effectively manage relationships within defined SLAs while providing on-going research, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors* Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals* Act as key service escalation point for payroll team and elevate issues to Payroll Leadership* Ensure Samsung company representatives utilize appropriate processing procedures including prescribed timelines* Maintain up to date procedural documents and review processes for increased efficiencies and opportunities for continuous improvement* Drive training goals including position-based curriculum, fundamental payroll knowledge, career path topics and job shadowing program* Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders* Lead various project initiatives and influence results including collection of user requirements for system enhancements and solutions* Deliver business performance reviews and educational presentations to various audiences from front line employees to senior leadership· Sustain periodic and cumulative audit processes for monthly, quarterly and annual activities.· Actively drive team metrics tracking, analysis and reporting* Proactively monitor FLSA & local regulatory compliance requirements, assess impact on business interests and proactively recommend organizational education & communication actions* Contribute to, represent and execute the NA SSC Payroll Team strategic vision in conjunction with the greater NA SSC and Samsung NA corporate strategies* Other duties as assigned**Skills and Qualifications****Qualifications:*** 7+ years of progressive leadership experience in a complex environment, preferably a 3rd party US & CAN payroll or shared service function* 4+ years in customer service related field and ability to demonstrate strong customer relationship skills* Experience with top tier payroll and HRIS systems (UltiPro, Kronos, Workday or similar)* Ability to troubleshoot, resolve, and proactively address requests independently using pre-defined and creative solutions* Exceptional communication skills including the ability to adjust messaging for various levels of recipients* Expertly interpret, create and present a variety of instructions furnished in written, oral, and diagram or schedule form* Payroll audit, control, quality assurance and/or tax management experience* Payroll accounting experience including GL posting, accruals and reconciliation of payroll expenses* Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint* APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred* Bachelor's degree preferred**Key Results Areas*** Support payroll accuracy SLA at or above current SSC requirements* Support payroll team service request ticket resolution SLA at or above current SSC requirements* Ensure key quality control activities are completed according to established schedule and guidelines* Lead team projects and continuous improvement initiatives