NA OEM Solutions Manager

Lenovo Inc.; North Carolina; On-site; USD 120,000 - 180,000; Full time

Job summary

Lenovo North America is seeking an OEM Solution Manager to drive services revenue by embedding Lenovo Services into OEM opportunities and turning complex customer needs into practical service solutions. The role requires collaboration across Sales, Services, Engineering and Operations to deliver measurable business results.

Ideal candidates will demonstrate strong program management, cross-functional teamwork, and the ability to grow services with regional teams, enhancing customer value and

Qualifications

• Proven project or program management experience in IT/services.
• Experience supporting customer-facing sales or solution environments.
• Experience managing programs or projects with multiple partners and stakeholders.

Responsibilities

• Increase services revenue, penetration, mix, and attach rates for Lenovo Services within OEM opportunities.
• Own the regional services growth plan and align actions with sales leadership.
• Collaborate with OEM Sales teams and customers to position Lenovo Services into deals.
• Match customer requirements with service offerings that are commercially viable and add value.
• Coordinate cross-functional teams to embed services into complex OEM solutions.

Skills

Project management

Program management

Cross-functional collaboration

Stakeholder management

Customer-facing experience

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

The OEM Solution Manager grows services revenue and service adoption across OEM partnerships in North America by embedding Lenovo Services into hardware and solution opportunities. This role combines services subject-matter expertise, program management, and cross-functional collaboration to make sure Lenovo Services are positioned, integrated, and delivered within OEM engagements. The successful candidate turns complex or unclear customer requirements into practical service solutions, clear execution plans, and measurable business results. The position works at the intersection of Sales, Services, Engineering, and Operations, and helps increase services penetration, attach rates, and customer value.

This role combines services subject-matter expertise, program management, and cross-functional collaboration to make sure Lenovo Services are positioned, integrated, and delivered within OEM engagements. The successful candidate turns complex or unclear customer requirements into practical service solutions, clear execution plans, and measurable business results.

This position helps grow Lenovo's Services business in North America by making services part of OEM solutions, which improves the customer experience and services revenue.

Responsibilities

• Increase revenue, penetration, mix, and attach rates for Lenovo Services within OEM opportunities.
• Own the regional services growth plan and agree actions with sales leaders to protect and grow services revenue.
• Work closely with OEM Sales teams and customers to position and integrate Lenovo Services into deals.
• Match customer requirements with the right service offerings, making sure they work commercially and add value for the customer.
• Support the development of service value propositions aligned to customer outcomes and OEM business strategy.

Program Management

• Support the worldwide program management team as the North America regional program manager for an independent software vendor (ISV) partner program that pairs partner software with Lenovo hardware.
• Evaluate partner nominations from regional sales teams and guide selected partners through onboarding.
• Coordinate partner-led technical and sales trainings and follow up with engineering lab teams on solution validation.
• Enable regional sales teams to position validated partner solutions and develop joint opportunities.
• Track partner progress and contribute regional input to program reviews and updates.

Strategic Collaboration

• Collaborate with OEM Sales, suppliers, ISVs, and partners to embed services into complex solutions.
• Work across Marketing, Engineering, Intake, PMO, Procurement, Delivery, and Partner organizations to execute service strategies.
• Align global, regional, and geo services stakeholders for consistent execution.

Reporting Sales Enablement

• Prepare regular services performance reports and business review content for regional sales leadership.
• Deliver services onboarding and training sessions for OEM sales teams.
• Keep OEM sales teams informed through regular services communications.

Cross-Functional Alignment

• Coordinate multiple organizations, including Sales, Finance, Service Delivery, Engineering, and external partners.
• Maintain close collaboration with geo and worldwide Services leadership.
• Promote operational alignment and continuous improvement across OEM service execution.

Escalation Operational Enablement

• Support Sales, Partner, and Customer teams in resolving service escalations by coordinating the right internal resources.
• Build strong working relationships with Tech Support, Supply Chain, Logistics, Parts, and Field Service teams.
• Contribute to cross-functional projects with IT and service delivery teams that improve how OEM customers are recognized and supported after the sale.
• Resolve issues on time while keeping service quality and customer satisfaction high.

Basic Qualifications

• Proven project or program management experience in the IT industry.
• Experience supporting customer-facing sales or solution environments.
• Experience managing programs or projects with multiple partners and stakeholders.

Preferred Qualifications

• Strong understanding of hardware lifecycle services and the competitive services market.
• Demonstrated ability to work effectively in complex, cross-functional organizations.
• Strong stakeholder management and communication skills, with advanced English.
• Ability to turn unclear situations into scalable processes and executable plans.
• Experience working within OEM business models or partner ecosystems.
• Knowledge of software partner programs, partner onboarding, or solution validation processes.
• Background in Lenovo Services or similar IT services portfolios.
• Experience working across North America markets with global teams.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.