NA BizOps Director — Strategic Operations Leader (Hybrid)

Archer; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Wise is seeking a Director of Business Operations (NorthAm) to shape regional operations across North America. This high-visibility leadership role will guide a team of BizOps managers and collaborate with product teams to scale services in the US from Austin and other locations.

You will drive strategic planning, KPI dashboards, and regulatory engagement with regulators and the board, while expanding into new markets and building a sustainable hybrid work model.

Qualifications

• 7+ years in senior operational leadership roles in FinTech or US banking.
• Proven ability to scale operations in a product-led environment.
• Experience representing operations to regulators and a board of directors.
• Strong collaboration with product teams to address support challenges.
• Ability to build KPIs and use data to uncover insights and reduce friction.
• Knowledge of US market laws, culture, and regulations.

Responsibilities

• Lead NA operational strategy across a matrix of global hubs and local teams in Austin and São Paulo.
• Develop and mentor BizOps managers to implement operational improvements.
• Represent operations to regulators and the board with credibility.
• Partner with product teams to translate requirements into scalable servicing models.
• Define location strategy, capacity planning, and hybrid work approaches.

Skills

Operational Leadership

Regulatory & Board Representation

Product Partnership

Data-Driven Decision Making

KPI & Performance Management

US FinTech knowledge

Job description

Wise is seeking a Director of Business Operations (NorthAm) to shape regional operations across North America. This high-visibility leadership role will guide a team of BizOps managers and collaborate with product teams to scale services in the US from Austin and other locations.

You will drive strategic planning, KPI dashboards, and regulatory engagement with regulators and the board, while expanding into new markets and building a sustainable hybrid work model.