MYS CTSM - Custody Operations Asset Servicing Senior Supervisor

Citi; New York (NY); Hybrid; USD 33,000 - 49,000; Full time

Job summary

Citi in Kuala Lumpur, Malaysia, seeks a Custody Asset Servicing Senior Supervisor to lead a team in a hybrid work model. You will oversee reconciling and processing positions for Corporate Actions and drive service quality for clients across custody operations. The role requires 5–6 years of custody ops experience, strong MS Office skills, and the ability to work on Malaysia public holidays when required.

A bachelor’s degree or equivalent experience is expected for this role.

Qualifications

• 5-6 years relevant experience in Custody Ops.
• Intermediate MS Office skills.
• Knowledge of multiple types of investment instruments including Equity securities, Fixed Income and Asset Backed securities.
• Able to work on Malaysia Public Holidays

Responsibilities

• Manage reconciling and processing positions related to Corporate Action events.
• Supervises a small team consisting of support staff.
• Delegates and supervises straightforward tasks.
• Recommends personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments and termination.
• Creates and monitors appropriate metrics for the team managed.
• Supervises overall operating efficiency.
• Trains staff on new procedures or technology enhancements.
• Creates, develops and maintains business relationships.
• Finds opportunities to reduce expenses.
• Ensures quality of tasks and closes escalated issues with appropriate closure.

Skills

Custody Ops experience

MS Office

Investment instruments knowledge

Team player

Able to work Malaysia public holidays

Education

Bachelor’s degree/University degree or equivalent experience

Job description

Overview

We’re currently looking for a high caliber professional to join our team as Custody Asset Servicing Senior Supervisor (Hybrid) based in Kuala Lumpur, Malaysia.

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Responsibilities

In this role, you’re expected to:

• To manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Supervises a small team consisting of support staff
• Delegates and supervises straightforward tasks
• Recommends personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments and termination
• Creates and monitors appropriate metrics for the team managed
• Supervises overall operating efficiency
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives
• Supervises the quality and service of self and others; network/navigate within the organization in order to troubleshoot escalated issues and bring appropriate closure
• Identifies any opportunity for implementation process improvements, and service or technology enhancements. Identifies control deficiencies and implement appropriate procedures
• Trains staff on new procedures or technology enhancements
• Creates, develops and maintains business relationships
• Finds opportunities to reduce expenses
• Applies basic understanding of how own area integrates within own subject area
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
• Direct impact by ensuring the quality of tasks provided by self and others on team are completed
• Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity
• May act as backup for manager and perform other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications and Skills

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-6 years relevant experience in Custody Ops
• Willing to work on Malaysia public holidays / extended working hours / able to work early shift (if required)
• Prior work experience in a related job that would provide a basic knowledge activities, policies, and procedures of the work area
• Intermediate MS Office skills
• Can demonstrate a working knowledge of technical and professional principles and concepts related to the business
• Knowledge of multiple types of investment instruments including: Equity securities, Fixed Income and Asset Backed securities
• Proven success as a team player
• Bachelor’s degree/University degree or equivalent experience
• Able to work on Malaysia Public Holiday

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.