MyChart Patient Portal Spec

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Tuition Reimbursement

Discounted Medical Plans

Flexible Spending Accounts

Life Insurance

Retirement Plan 403b

Free Parking

Job summary

Sarasota Memorial Health Care System is seeking a MyChart Engagement Associate to enroll patients into the MyChart Patient Portal and provide technical assistance with account setup, resets, verification, and navigation.

You will help patients access MyChart features such as proxy access, self-scheduling, messaging, prescriptions, billing, telehealth, and remote monitoring, while introducing SMHCS services and acting as a brand advocate.

Qualifications

• Associate degree or 2+ years relevant experience in technical or service-related field.
• Minimum 3 years experience in a customer service setting; demonstrated proficiency in navigating web-based programs.

Responsibilities

• Enroll the required percentage of SMHCS patients for the MyChart Patient Portal.
• Provide technical assistance with account setup, password resets, verification, and navigation.
• Assist patients in using MyChart features: proxy access, self-scheduling, messaging, information sharing, prescriptions, billing, telehealth, and remote monitoring.
• Introduce consumers to SMHCS services and help them find healthcare solutions.
• Serve as a brand advocate for SMHCS.

Skills

Customer service

Web navigation

Education

Associate degree

Tools

Microsoft 365

Job description

Department

MyChart Engagement

Job Summary

Responsible for enrolling required percentage of SMHCS patients for the MyChart Patient Portal. Provides technical assistance with account setup, password resets, verification, and general navigation. Ensures patients are able to use the various features of MyChart including proxy access, self-scheduling, messaging, information sharing, prescription refills, billing, telehealth, and remote monitoring. Introduces consumers to the depth and breadth of services offered by SMHCS and assists them in finding solutions for their healthcare needs. Serves as a brand advocate for SMHCS.

Required Qualifications

• Require an Associate degree or two (2) years relevant experience in a technical or service-related field can substitute for required degree.
• Require a minimum of three (3) years of experience in a customer service setting. - Require demonstrated proficiency in navigating web-based programs.

Preferred Qualifications

• Prefer two (2) years of previous technology or health care experience.
• Prefer demonstrated ability to troubleshoot technical issues.
• Prefer demonstrated effective verbal and written communication skills.
• Prefer demonstrated interpersonal relations and customer service skills that reflect the standards of SMHCS.
• Prefer demonstrated knowledge of the healthcare industry.
• Prefer demonstrated computer proficiency in Microsoft 365 applications.
• Prefer demonstrated organizational skills.
• Prefer demonstrated ability to work well with a diverse public.
• Prefer demonstrated familiarity with Epic or other EHR platforms.

Sarasota Memorial Hospital was recently recognized again by ranking #1 Hospital in the Region by the U.S. News's Best Hospital report by scoring a Perfect 10! Not only that, but SMH was also designated at a national "standout" hospital for earning top ratings in all evaluated conditions and procedures - an accomplishment achieved by less than 1% of the 4000+ hospitals. Our system has also earned Magnet® recognition from the American Nurses Credentialing Center (ANCC), as well as these additional accolades: Gallup Great Workplace 2018; recipient of an "A" grade for Patient Safety. Sarasota Memorial Hospital is Magnet designated and the only provider of Level II trauma services, obstetrical services, and Level III neonatal intensive care in Sarasota County.

Reputation. Community. Impact. Growth.

Every day, our patients at Sarasota Memorial Health Care System receive a first-class experience in care from a team on a mission to deliver the highest level of care in America. In the process of rising to that challenge, one by one, our people are finding their purpose and feeling their impact. Now it is your turn to see yourself here.

Recognition:

• 5- Star Quality Rating- SMH- Sarasota is the only hospital in Florida to earn the federal Centers for Medicare & Medicaid Services' highest rating every year since its inception.
• 50 Best Hospitals- SMH ranked among U.S. News & World Report's 50 Best Hospitals in two specialties, Rehabilitation and Obstetrics/Gynecology in 2023-2024, and among the nation's top 10% high performers in 18 other medical specialties, procedures and conditions.
• World's Best Hospitals- SMH- Sarasota has made Newsweek's prestigious list six years in a row, since the global rankings began in 2019.
• "A" for Patient Safety- SMH- Sarasota has earned straight A's since it began participating in the Leapfrog Group's hospital safety survey in 2016.
• Magnet Hospital- SMH has been recognized as a Magnet hospital for the past 20 years by the American Nurses Credentialing Center, a continuous achievement for nursing excellence shared by less than 1% of hospitals nationwide.
• America's Best Employer/Workplace- SMH topped Forbe's list of America's Best Employers, ranking among the top 20% of large employers across all industries in 2024, and #1 healthcare employer in Florida in 2023. The health system also earned a 5-star rating in Newsweek's 2024 list of "America's Greatest Workplaces for Women".

The benefits of being the best:

Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights:

Total Rewards Package

• Paid Time Off (start earning PTO on day one of employment)
• Tuition Reimbursement
• Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees
• Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars
• Life Insurance
• Competitive rates
• Bonuses offered
• Disability Insurance
• Retirement Savings Plan: 403b
• Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp!
• Bereavement Leave
• Free Parking
• On Campus Dining w/ a 10% discount
• Credit Union w/ teller machines on campus
• Direct Deposit
• Free Wellness Screening
• Free confidential counseling services
• Employee Discount Programs
• Recognition Programs
• Referral Programs
• Tremendous growth opportunities for hard workers!

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/