MWR Front Desk Associate (Unaccompanied Housing)

U.S. Department of the Navy; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of the Navy is seeking a hospitality/front desk professional to support the MWR Recreational Lodging program at NBSD Unaccompanied Housing. The incumbent handles front desk and reservations for RV Parks, cottages, cabins, and other lodging options, ensuring smooth guest stays.

Responsibilities include processing bookings, handling cash, and resolving guest complaints. Strong knowledge of hotel front desk operations and basic math is required, along with proficiency in

Qualifications

• Experience with front desk operations in hospitality settings.
• Familiarity with hospitality standards and regulations.
• Experience with an automated property management system.
• Ability to resolve customer complaints.
• Proficiency with Microsoft Office programs.
• Accurate arithmetic and cash handling skills.
• Ability to communicate effectively in English, both written and spoken.

Responsibilities

• Perform front desk and reservation functions for the MWR Recreational lodging program.
• Assist with various lodging types (RV Parks, cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, yurts, and campgrounds).
• Ensure accurate cash handling and reconciliation.
• Address and resolve guest complaints.

Skills

Front desk operations

Reservations management

Cash handling

Customer service

Microsoft Office

Reading comprehension

Written and oral communication

Tools

Microsoft Office Suite

Job description

This position is assigned to Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); NBSD Unaccompanied Housing. The incumbent performs front desk and/or reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle (RV) Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds. Knowledge of daily front desk operations of a hotel or RV Parks.

Knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.

Knowledge of an automated property management system(s).

Skill in resolving customer complaints.

Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).

Skill in basic math.

Skill in reading.

Ability to handle, control, and account for large amounts of cash.

Ability to handle, address and resolve customer complaints.

Ability to communicate effectively both orally and in writing, in English.