Custodial Worker (Housekeeper)

Navylifesw; San Diego (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

MWR Recreational Lodging at Naval Base Point Loma is seeking a housekeeping team member to provide quality and efficient cleaning services to guests staying in RV parks, cottages, cabins, townhomes, and campgrounds.

You will follow the Recreational Lodging Housekeeping Manual, operate in-room appliances, use PMS/POS to update room status, prepare daily reports, and prioritize tasks while maintaining top customer service and clear English communication with management and guests.

Qualifications

• Knowledge of cleaning procedures and safe chemical handling (SDS).
• Ability to operate in-room appliances (coffee maker, TV, clock radio, etc.).
• Ability to use PMS/POS to update room status.

Responsibilities

• Provide quality and efficient housekeeping to guests.
• Maintain high levels of customer service.
• Update room status using PMS/POS and in-room phone system.
• Complete daily room status reports and housekeeping assignment sheets.
• Interpret, execute, and document cleaning actions per housekeeping manual and program policy.
• Prioritize work to honor No Service/Do-Not-Disturb requests while meeting standards.
• Communicate clearly in English with management, staff, and guests.

Skills

Cleaning procedures

SDS familiarity

PMS/POS systems

Report writing

Documentation

Time management

Tool usage

English communication

Tools

PMS/POS systems

Job description

This position is assigned to MWR Recreational Lodging operation; Naval Base Point Loma. MWR Recreational Lodging offers accommodations to include Recreational Vehicle (RV) Parks, Vacation Rentals (Cottages, cabins, singles houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts) and Campgrounds. The purpose of this position is to provide quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service.

• Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS).
• Knowledge of Recreational Lodging program standards.
• Ability to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone, etc.).
• Ability to utilize Property Management System (PMS) and/or Point of Sale (POS) system software to update room status using the in-room telephone system.
• Ability to accurately complete daily room status reports and housekeeping assignment sheets.
• Ability to interpret, execute, and document cleaning actions in accordance with Recreational Lodging Housekeeping Manual and program policy guidance.
• Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.
• Ability to safely and properly use common hand and power tools.
• Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.
• Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests.