MWR Front Desk Assocaiate

Navylifesw; Monterey (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Navylifesw is seeking a front desk associate to support the MWR Recreational lodging program, handling reservations, check-ins, and guest inquiries at on-site facilities in Monterey, California.

The role requires strong hospitality knowledge, cash handling accuracy, and proficiency with MS Office and property management systems. Effective written and spoken English is essential for guest interactions and reporting.

Qualifications

• Experience in front desk operations or reservations.
• Knowledge of hospitality standards and cash handling.
• Familiarity with property management systems.
• Strong customer service and communication skills in English.

Responsibilities

• Perform front desk and reservation duties for MWR Recreational lodging.
• Support operations for RV Parks, vacation rentals, and campgrounds as needed.

Skills

Front desk ops

Hospitality basics

PMS systems

Customer service

MS Office

Cash handling

English writing

Reading

Tools

Property management system

Microsoft Office

Job description

This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC). The incumbent performs front desk and/or reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle (RV) Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.

• Knowledge of daily front desk operations of a hotel or RV Parks.
• Knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
• Knowledge of an automated property management system(s)
• Skill in resolving customer complaints.
• Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
• Skill in basic math.
• Skill in reading.
• Ability to handle, control, and account for large amounts of cash.
• Ability to handle, address and resolve customer complaints.
• Ability to communicate effectively both orally and in writing, in English.